Business Improvement & Change Manager
| Dyddiad hysbysebu: | 11 Rhagfyr 2025 |
|---|---|
| Cyflog: | £49,000.00 i £55,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Rhagfyr 2025 |
| Lleoliad: | No Fixed Location, SW1A 1AA |
| Cwmni: | Sodexo Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | SDX/TP/2322673/151703 |
Crynodeb
- 40 hours per week
- Monday to Friday
- Remote/Hybrid working
- Competitive
- Sodexo rewards and benefits package
Job Introduction
We are seeking an experienced and highly skilled Business Improvement & Change Manager to join our team. This role will work in partnership with a high-profile Government organisation and be responsible being a custodian of the business rules that operate Asset Management and Facilities Management for our client.
Purpose of the Role:
- Work with the client, suppliers and subject matter experts to capture and assess the business rules that operate the performance partner model
- Be sympathetic to the different needs of each stakeholder, and work with them to achieve a single, consistent set of business rules that all parties can follow
- Ensure efficient operations by identifying and removing duplication, wasted effort and unproductive process
- Act as a pivotal point of contact with the client organisation working in partnership to provide the client with a best-in-class property management and aligned advice related to budget efficiency, property strategy, risk management and supply chain strategy
- Lead the development of processes that are embedded into our systems to ensure service excellence.
- Ensure all client security protocols, policies, procedures and activities of the Sodexo and supply chain teams are implemented, audited and appropriately managed
- Ensure a safe, compliant environment for our teams and customers by ensuring processes are followed and gaps identified and escalated to resolution.
- Provide procedural assurance during Mobilisation to support the transition of the new property function of the Client and the onboarding and management of their supply chain.
- Build and deliver the Continuous Improvement Plan
Context & Main Activities:
Define, refine, own and assure the business rules that guide the delivery of the services, focusing on:
- Work order management
- Asset management
- Purchase to pay
- Performance management
- Data assurance
Assure safety in complex and challenging operating environments to exceed industry standards and protect Sodexo and client’s employer brand
Responsibilities:
- Develop the business rules and the service delivery plan
- Work with the stakeholders to refine the business rules so that they are consistent across:
- Sodexo’s services
- The client’s team
- The client’s customers
- The four TFM suppliers
- Sodexo subcontractors
- Develop and deliver the Continuous Improvement Plan
- Deliver change management for new initiatives and new technologies
- Contribute and be a part of Operations Board of the Agencies business, including leading on specific workstreams as required.
- Contribute to the development and implementation of Agencies Business Plan
- Oversee the delivery of services from the broader Sodexo services or other internal teams - engaging and involving internal stakeholders and putting mechanisms in place to coordinate and manage service delivery so that it is seamless and represents “one Sodexo team” to the Client.
- Drive the development of operational initiatives within approved parameters to contribute to the future competitive success of the business. Continuously seeking ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards
- Become an SME with regards to the performance partner model/managing agent and value creation.
- Help the contract perform within the agreed SLAs and contractual terms to meet Sodexo commitments
- Identify out of scope service delivery and develop plans with the operational and commercial teams to realign operations
- Constructively challenge current thinking and practice, offering new ideas, alternatives or improvements to existing solutions, offers and approaches
- Drive growth through gaining Client confidence and trust by demonstrating expertise, insight, empathy, consultancy skills and commitment
Accountabilities
- Successful set up, documentation and implementation of the business rules that operate the Performance Partner model, including Policy, Process, Procedures and Operating instructions
- The Continuous Improvement Plan
- The log of Continuous Improvement opportunities
- The delivery of innovation, change and continuous improvement using industry standard methods (such as Lean, 6σ, AMP project management)
- Robust risk management
- Support the development and implementation of the account’s Contract Development Plan aligned to the Agencies Business Plan
- Safety and compliance of customers, team and assets
What You Will Bring:
- Property background: FM, Estates, QS, CS and at least 5 years’ experience in the property industry at management level.
- Proven continuous improvement/ business analytics experience in the built environment, performance partner (integrator) or similar operating model
- Experience in process mapping and process intensification
- Experience in the delivery of outsourced management services
- Experience managing long-term Client and Supplier relationships
- Proven track record mobilising or setting up from scratch high profile accounts
- CAFM mobilisation, development and management information reporting
- Effective presentation skills with the mental agility to provide coherent answers with practical solutions.
- Excellent ability to communicate effectively with customers, Clients and employees at all levels
- Matrix management within large and diverse teams both onsite and remote
- Manage multiple workloads and shifting priorities
- Ability to interpret and utilise complex and varied financial and commercial information
- Achieve set standards and operate to performance criteria
- Self-motivated and able to work on own initiative within a team environment
Desirable:
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What We Offer:
Working with Sodexo is more than a job—it’s an opportunity to be part of something greater. You’ll be valued for who you are, empowered to act with purpose, and supported to thrive. We offer:
- Mental health and wellbeing support
- Employee Assistance Programme (personal, legal, and financial advice)
- 24/7 virtual GP and lifestyle benefits
- Discounts for you and your family
- Financial tools and retirement planning support
- Cycle to Work scheme & one paid volunteering day
Ready to be part of something greater? Apply today!