Operations Manager - Bampton Surgery
| Posting date: | 11 December 2025 |
|---|---|
| Salary: | £38,000.00 to £47,000.00 per year |
| Additional salary information: | £38000.00 - £47000.00 a year |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | Tiverton, EX16 9NB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1621-25-0013 |
Summary
Key attributes required: Strong leadership, motivational and communication skills Proven experience leading teams through change Highly organised with a strong operational problem-solving approach Excellent IT literacy, data confidence and ability to drive digital optimisation Ability to build strong and resilient workflows and systems Understanding of NHS or healthcare operations desirable, though not essential Ability to work collaboratively with diverse stakeholders Confidence in managing performance, supporting staff development and maintaining compliance Ability to maintain composure, professionalism and initiative in a rapidly changing environment Commitment to high-quality patient care and excellent patient experience.Key responsibilities: Operational leadership and service delivery Lead and manage day-to-day operations across Bampton Surgery and Bampton Pharmacy, ensuring smooth delivery of clinical and administrative services Develop, embed, and continually refine workflows that support integration and interoperability between the practice and pharmacy Ensure effective appointments, capacity planning and patient flow models that support patient access and quality targets Provide visible leadership to staff, modelling professional standards and promoting a positive, supportive working environment Ensure compliance with CQC, health & safety, medicines management (in relation to pharmacy workflows), infection control and all statutory requirements Support operational readiness for new digital and clinical initiatives, including recall optimisation and patient communications.People management & HR Lead, manage and support administrative and operational teams across Bampton Oversee recruitment, induction, performance management, sickness absence management and appraisals for staff within your remit Ensure staff feel valued, supported and accountable, through regular 1 to 1s, structured supervision and clear development plans Maintain effective communication across all staff groups, ensuring changes and expectations are clearly communicated Build workforce resilience through effective rota management, succession planning and proactive management of peaks in demand.Finance, reporting & performance Ensure operational delivery contributes to financial sustainability by achieving targets for QOF, IIF, Local Enhanced Services and pharmacy returns and activity claims Work with the pharmacy team to ensure service and claim optimisation from day one, supported by robust reporting and workflow management Monitor budgets and operational costs for Bampton, ensuring efficiency and highlighting risks or opportunities to the Group Manager Implement improvements that reduce waste, improve productivity and strengthen service performance.Patient experience and patient growth Maintain a strong focus on delivering excellent patient experience across both the practice and pharmacy Work with central teams to support digital communication, local promotion and patient messaging that contribute to patient retention and growth Oversee complaints and significant events in your area, ensuring that learning is embedded and service improvements identified Support the Patient Participation Group and build positive relationships with the local community.Strategic & PCN collaboration Support the strategic development of Bampton through participation in Amicus Health Group leadership activities Represent Bampton in PCN, locality and system-wide forums where appropriate Contribute to wider Amicus Health Group projects, sharing learning and supporting consistent standards across sites.