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Resident Liaison Officer

Job details
Posting date: 11 December 2025
Salary: £18.71 per hour
Hours: Full time
Closing date: 10 January 2026
Location: Enfield, London, EN3 7GD
Company: Daniel Owen Ltd
Job type: Temporary
Job reference: V185909_1765453520

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Summary

Resident Liaison Officer
Based in Enfield
Temp on going
£18.71 per hour Umbrella

Experience in retrofit and SHDF
Needs to be able to drive and have a clean driving Licence
Based in Enfield
Needs to be a team player and proactive
Properties are scattered over Enfield
2 stage interviews
1 hour drive away Max

We are seeking an experienced Resident Liaison Officer (RLO) with strong knowledge of retrofit programmes, including energy-efficiency upgrades, whole-house retrofit, PAS 2030 / PAS 2035 processes, and decarbonisation works. The successful candidate will act as the primary point of contact between residents, contractors, and project teams-ensuring clear communication, minimal disruption, and a positive resident experience throughout the retrofit process.

Key Responsibilities

Resident Engagement & Communication

  • Serve as the main liaison for residents throughout pre-works, installation, and post-works stages of retrofit projects.

  • Conduct home visits, surveys, and resident briefings to explain retrofit measures, timelines, and access requirements.

  • Provide clear, accessible information to residents about works such as insulation, ventilation upgrades, heating system replacements, and other energy-efficiency improvements.

  • Manage resident expectations and resolve any concerns or issues promptly and professionally.

Project Coordination

  • Work closely with retrofit assessors, coordinators, designers, and contractors to ensure accurate resident data, property access, and scheduling.

  • Support the delivery of PAS 2035-compliant projects by assisting in gathering required resident information and providing feedback to project teams.

  • Track and update appointment schedules, access arrangements, and resident satisfaction.

  • Report progress, risks, and resident feedback to project management teams.

  • Skills & Experience Required

Essential

  • Proven experience as a Resident Liaison Officer, Resident Engagement Officer, or similar customer-facing role within housing, construction, or retrofit.

  • Working knowledge of retrofit processes, energy-efficiency upgrades, and PAS 2030 / PAS 2035 standards.

  • Exceptional communication and interpersonal skills, with the ability to work with diverse communities.

  • Strong organisational skills and the ability to manage multiple properties and appointments.

  • Experience handling complaints and resolving issues diplomatically.

  • IT literacy (MS Office, CRM systems, scheduling software)

Personal Qualities

  • Empathetic and resident-focused.

  • Highly organised with strong attention to detail.

  • Calm under pressure and adaptable to change.

  • Able to work independently and as part of a multidisciplinary team.

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