Customer Operations Coordinator
| Posting date: | 11 December 2025 |
|---|---|
| Salary: | £24,900.00 per year |
| Additional salary information: | £24900.00 a year |
| Hours: | Full time |
| Closing date: | 08 January 2026 |
| Location: | Middlewich, CW100QJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M0035-25-0588 |
Summary
Role: Customer Operations Coordinator Location: Middlewich Salary: £24,900 As a Customer Operations Coordinator, you will play a pivotal role in how we support our Patients, Programmes and GP Practices. Undertake complex administrative tasks, rely on your organisation and customer service skills to meet the requirements of our internal and external customers, contributing to the delivery of a high-quality service. What you are responsible for: Complete the booking of patient appointments into the correct programme capacity both in bulk and on an ad-hoc basis within timescale. Assist with cancelling clinics and rebooking of patients. Managing correspondence across multiple channels. Managing and responding to queries from our Patients, NHS Customers, Programme Staff and internal colleagues via telephone and e-mail. Making outbound calls to GP Practices to undertake remote data extracts. Administering queries via the Customer Operations Service Desk, within agreed service level agreement targets. Maintaining accurate data on internal systems. Supporting the department with roll out of software systems and processes. Working closely with colleagues to ensure best practice is shared and providing support to colleagues when required. Escalating any issues as and when they arise. Developing and maintaining excellent relationships with all key stakeholders. Undertake any Customer Operations ad-hoc duties and projects that are required. What people see in you: A team player who is supportive, reliable, and trustworthy, who creates a positive atmosphere. A person who is customer focused. Able to organise, prioritise and be flexible in approach to workloads. A person who is proactive and uses own initiative. Able to demonstrate attention to detail and accuracy. Ability to work under pressure, stay calm in challenging situations and meet short deadlines. A person with excellent time management skills. A great communicator at all levels as well as excellent written and verbal communication skills. Assertive, confident, understanding, and self-motivated. You have experience of: Dealing with customers and/or patients and know how to manage their queries effectively and sensitively. Extensive customer service experience in a fast-paced team environment Complex administrative tasks and duties Knowledge and experience of using Microsoft and other IT Packages Working independently and as part of a wider team