Reception/Switchboard Operator | Frimley Health NHS Foundation Trust
| Dyddiad hysbysebu: | 10 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £22,332 per annum incl HCAS |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 09 Ionawr 2026 |
| Lleoliad: | Farnham, Hampshire, GU9 9QL |
| Cwmni: | Frimley Health NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7674332/151-LC401-A |
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Join our welcoming front-of-house team at Farnham Community Hospital
Are you passionate about providing outstanding customer service and being the friendly face that patients and visitors first meet? We’re looking for a professional, approachable, and reliable individual to join our Reception Team at Farnham Community Hospital.
As the first point of contact for patients, visitors, and staff, you’ll play a key role in creating a warm and efficient front-of-house experience. You’ll respond to enquiries in person and over the phone, assist with hospital directions and clinic information, and provide essential administrative support to keep our busy reception running smoothly.
You
• Provide a professional and courteous welcome to all patients, visitors, and staff.
• Answer internal and external telephone calls for Farnham, Frimley Park, and Wexham Park Hospitals, directing callers appropriately.
• Maintain up-to-date reference information such as clinic schedules, hospital maps, and contact directories.
• Support the switchboard team at Wexham Park Hospital by handling calls and paging requests.
• Log taxi bookings for staff in line with Trust policy.
• Assist with resolving queries and occasionally handling complaints in a calm and helpful manner.
• Undertake ad hoc administrative duties as required.
• Ensure reception cover 24/7, including weekends and bank holidays, working flexibly to support colleagues during annual leave or sickness
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Please see job description and person specification for more information.
About you
We’re looking for someone who:
• Has strong communication and interpersonal skills.
• Enjoys working in a people-focused role and delivering high standards of customer service.
• Can stay calm and professional under pressure.
• Is confident using IT systems and telephones.
• Can work flexibly as part of a supportive team.
Previous experience in a reception, customer service, or hospital environment would be an advantage, but full training will be provided.
If you’re a motivated, customer-focused individual looking to contribute to our welcoming and professional hospital environment, we’d love to hear from you.
Please note sponsorship is not provided for this role.
This advert closes on Tuesday 16 Dec 2025
Are you passionate about providing outstanding customer service and being the friendly face that patients and visitors first meet? We’re looking for a professional, approachable, and reliable individual to join our Reception Team at Farnham Community Hospital.
As the first point of contact for patients, visitors, and staff, you’ll play a key role in creating a warm and efficient front-of-house experience. You’ll respond to enquiries in person and over the phone, assist with hospital directions and clinic information, and provide essential administrative support to keep our busy reception running smoothly.
You
• Provide a professional and courteous welcome to all patients, visitors, and staff.
• Answer internal and external telephone calls for Farnham, Frimley Park, and Wexham Park Hospitals, directing callers appropriately.
• Maintain up-to-date reference information such as clinic schedules, hospital maps, and contact directories.
• Support the switchboard team at Wexham Park Hospital by handling calls and paging requests.
• Log taxi bookings for staff in line with Trust policy.
• Assist with resolving queries and occasionally handling complaints in a calm and helpful manner.
• Undertake ad hoc administrative duties as required.
• Ensure reception cover 24/7, including weekends and bank holidays, working flexibly to support colleagues during annual leave or sickness
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Please see job description and person specification for more information.
About you
We’re looking for someone who:
• Has strong communication and interpersonal skills.
• Enjoys working in a people-focused role and delivering high standards of customer service.
• Can stay calm and professional under pressure.
• Is confident using IT systems and telephones.
• Can work flexibly as part of a supportive team.
Previous experience in a reception, customer service, or hospital environment would be an advantage, but full training will be provided.
If you’re a motivated, customer-focused individual looking to contribute to our welcoming and professional hospital environment, we’d love to hear from you.
Please note sponsorship is not provided for this role.
This advert closes on Tuesday 16 Dec 2025