Senior Ophthalmic Assistant
| Dyddiad hysbysebu: | 10 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Rhagfyr 2025 |
| Lleoliad: | Manchester, M32 0QY |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | E0325-25-0063 |
Crynodeb
WHO ARE WE? Newmedica is one of the leading providers of NHS-funded ophthalmology services in England. Our Purpose is to make a difference Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry Our Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs. We provide services for NHS ICBs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships. ROLE SUMMARY The Senior Ophthalmic Assistant is responsible for the day to day running of the clinic. They coordinate the daily clinic schedule and ensure the smooth and efficient administration of the clinic. The Senior Ophthalmic Assistant also play a pivotal role in supporting the safe and effective running of our theatre activity, supporting the surgeon and nursing workforce in direct clinical care. This post holder will have the ability to work flexibly between outpatients and theatre based on demand. Additionally, they work as a Senior Ophthalmic Assistant and are responsible for ensuring that patient appointments are booked and that clinics are full, for supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic, including retrieving patient notes, recording and filing clinical outcomes and utilising Newmedicas electronic patient records. They act as a mentor and guide to the Ophthalmic Assistants within the service and take a leadership role without line management responsibility. KEY RESPONSIBILITIES: Responsibility for the day to day running of the clinic: Coordinate the daily clinic schedule. Competent in all diagnostic testing, medical histories, assisting in YAG clinics, admission and discharge for both cataracts and oculoplastic procedures Report any day-to-day staffing issues, such as sickness absence or training needs, to the management team Play a key role in the safe and effective running of theatre, both within the admission/discharge area and theatre itself Perform a daily equipment check and support review of stock levels Act as the point of contact for technical, operational or patient issues, resolving them or escalating them as appropriate Ensure the incident reporting and complaints procedures are followed as necessary Communicate key information from Senior Management or the Operational Director to clinic staff Obtain authorisation from the management team if unscheduled overtime is needed Take primary responsibility for reporting clinic data Involvement in the training and mentoring of new Ophthalmic Assistants Perform Ophthalmic Assistant responsibilities to include: Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedica's administration centre, updating Newmedica's electronic patient records and producing and providing letters to patients Performing, verifying and recording results of clinical testing with absolute integrity Working with other clinic staff to ensure optimal patient flow, including assisting them if required Appropriate escalation of process, clinical, equipment, quality or infection risk issues Maintaining a positive relationship with client teams at every interaction Committed to continued professional development and clinical governance, including participating in appraisal process, clinical audits and research as required Undertaking other ad-hoc duties and administrative tasks as required to ensure the smooth running of the clinic