Evening Receptionist - CS12071
| Dyddiad hysbysebu: | 10 Rhagfyr 2025 |
|---|---|
| Cyflog: | £23,493 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 09 Ionawr 2026 |
| Lleoliad: | Rugby, Warwickshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Warwick College Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CS12071 |
Crynodeb
**The schedule for this vacancy is Tuesday and Wednesday: 17:00 –21:30 (9 hours per week)**
This role is pro rata so the salary you will be receiving is £4,612.27 per annum. For any roles that start part way through the academic year, the annual salary will be pro rata to the remaining months.
PROTECTION OF CHILDREN AND YOUNG PERSONS (THE CHILDREN’S ACT 1989)
Any offers of appointment will be subject to a Disclosure and Barring Service (DBS) check (formerly CRB), a certificate of good conduct if applicable, plus receipt of satisfactory references, Occupational Health clearance, an understanding of safeguarding and qualifications verification. An Enhanced DBS check is required for this position as you will be working within 'Regulated Activity' within a specific place (i.e. the College).
This role is classed as working within Regulated Activity. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. By applying for this position, you agree to an Enhanced DBS check in line with DBS regulations.
https://blob.wcg.ac.uk/pdf/child-protection-procedure-a5e67894d353c2adb6ac53c08ce6e758.pdf
BACKGROUND TO THE POST
The Reception is the front face of the WCG. It is the place where a customer first enters and gets an impression about the whole organisation, including its reputation and degree of professionalism.
Our evening Receptionists deliver a friendly, efficient customer service to the college group’s stakeholders, such as students, customers and colleagues. They create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
To be the Receptionist for Rugby College in the evening, requires you to act as the Fire evacuation officer for this college. The post requires you to work as a receptionist/fire evacuation officer in the event of a fire or emergency incident supporting staff based at the College.
Our Reception staff are required to wear our corporate colours of red and black whilst on duty.
DUTIES AND RESPONSIBILITIES
● Required to implement emergency procedures, including acting as the Fire evacuation officer. Co-ordinate fire evacuations and lockdown procedures for the college site, liaising with the Estates team and ensure the safety of all students and staff on site. (Training will be provided).
● The evening Receptionist is responsible for answering phone enquiries for Rugby College. They will handle all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail, administer all bookings and support the enrolment of students at the centre in line with company processes.
● The post holder will provide sign posting for enquiries around the college, general information and should be smartly presented with a friendly, helpful disposition.
● The post holder will ensure that the visitor/security record is maintained at all times, and that all visitors receive an ID badge in line with college policy.
● They will be responsible for ensuring that college cars are booked out appropriately and all paperwork is completed correctly.
● The post holder will also be responsible for incoming and outgoing post arrangements; Handling post for the residential students, supporting Goods Inward, managing any lost property ensuring students are notified promptly to ensure timely collection.
● The post holder will be responsible for room bookings using college timetabling software Pro-Solutions where appropriate.
● Act as a First Aider (training will be provided).
● The post holder will deliver excellent customer service and assist in keeping the reception and surrounding area looking clean and tidy at all times
● You are required to maintain high standards of customer services at all times helping to resolves problems raised by staff, students and members of the public visiting the College.
● The post holder will be responsible for keeping up to date with current promotions ensuring marketing and promotional materials are replenished and up to date. They will provide information to visitors on request.
● Report incidents which need to be escalated to the College managers or your Line Manager where appropriate. Incident reporting conducted via the Health and Safety guidelines via the College Intranet.
● Liaise with on-site Estate Wardens as appropriate.
● Be aware of the class provision to support students attend courses.
● Support Applicant / Open Events held where appropriate.
● Liaise with the course organisers concerning events, contacting IT support and Exams teams where necessary
Technical Competencies – ability to:
● Be competent and confident dealing with members of the public.
● Communicate effectively with colleagues, students and visitors.
● Understand and use the telephone system and handle calls effectively.
● Demonstrate competence and confidence with IT software/systems and file management.
● Recognize reputational risk factors, understanding when to escalate them appropriately.
● Problem solve and find solutions.
● Prioritize duties effectively to meet deadlines.
● Be reliable and trustworthy, with excellent time-keeping and attendance record.
The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.
OFFERS OF WORK
For the successful candidate a conditional offer of work will be made. Our offer of work will be conditional upon a number of mandatory pre-employment checks, to include but not limited to: DBS, Barred List check, right to work check, internet search, TRA check (academic posts).
Essential Attainments
A good general education including English and Maths or equivalent.
Good computing skills e.g. Microsoft Office applications, google apps, emails and calendars applications.
This role is pro rata so the salary you will be receiving is £4,612.27 per annum. For any roles that start part way through the academic year, the annual salary will be pro rata to the remaining months.
PROTECTION OF CHILDREN AND YOUNG PERSONS (THE CHILDREN’S ACT 1989)
Any offers of appointment will be subject to a Disclosure and Barring Service (DBS) check (formerly CRB), a certificate of good conduct if applicable, plus receipt of satisfactory references, Occupational Health clearance, an understanding of safeguarding and qualifications verification. An Enhanced DBS check is required for this position as you will be working within 'Regulated Activity' within a specific place (i.e. the College).
This role is classed as working within Regulated Activity. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. By applying for this position, you agree to an Enhanced DBS check in line with DBS regulations.
https://blob.wcg.ac.uk/pdf/child-protection-procedure-a5e67894d353c2adb6ac53c08ce6e758.pdf
BACKGROUND TO THE POST
The Reception is the front face of the WCG. It is the place where a customer first enters and gets an impression about the whole organisation, including its reputation and degree of professionalism.
Our evening Receptionists deliver a friendly, efficient customer service to the college group’s stakeholders, such as students, customers and colleagues. They create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
To be the Receptionist for Rugby College in the evening, requires you to act as the Fire evacuation officer for this college. The post requires you to work as a receptionist/fire evacuation officer in the event of a fire or emergency incident supporting staff based at the College.
Our Reception staff are required to wear our corporate colours of red and black whilst on duty.
DUTIES AND RESPONSIBILITIES
● Required to implement emergency procedures, including acting as the Fire evacuation officer. Co-ordinate fire evacuations and lockdown procedures for the college site, liaising with the Estates team and ensure the safety of all students and staff on site. (Training will be provided).
● The evening Receptionist is responsible for answering phone enquiries for Rugby College. They will handle all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail, administer all bookings and support the enrolment of students at the centre in line with company processes.
● The post holder will provide sign posting for enquiries around the college, general information and should be smartly presented with a friendly, helpful disposition.
● The post holder will ensure that the visitor/security record is maintained at all times, and that all visitors receive an ID badge in line with college policy.
● They will be responsible for ensuring that college cars are booked out appropriately and all paperwork is completed correctly.
● The post holder will also be responsible for incoming and outgoing post arrangements; Handling post for the residential students, supporting Goods Inward, managing any lost property ensuring students are notified promptly to ensure timely collection.
● The post holder will be responsible for room bookings using college timetabling software Pro-Solutions where appropriate.
● Act as a First Aider (training will be provided).
● The post holder will deliver excellent customer service and assist in keeping the reception and surrounding area looking clean and tidy at all times
● You are required to maintain high standards of customer services at all times helping to resolves problems raised by staff, students and members of the public visiting the College.
● The post holder will be responsible for keeping up to date with current promotions ensuring marketing and promotional materials are replenished and up to date. They will provide information to visitors on request.
● Report incidents which need to be escalated to the College managers or your Line Manager where appropriate. Incident reporting conducted via the Health and Safety guidelines via the College Intranet.
● Liaise with on-site Estate Wardens as appropriate.
● Be aware of the class provision to support students attend courses.
● Support Applicant / Open Events held where appropriate.
● Liaise with the course organisers concerning events, contacting IT support and Exams teams where necessary
Technical Competencies – ability to:
● Be competent and confident dealing with members of the public.
● Communicate effectively with colleagues, students and visitors.
● Understand and use the telephone system and handle calls effectively.
● Demonstrate competence and confidence with IT software/systems and file management.
● Recognize reputational risk factors, understanding when to escalate them appropriately.
● Problem solve and find solutions.
● Prioritize duties effectively to meet deadlines.
● Be reliable and trustworthy, with excellent time-keeping and attendance record.
The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.
OFFERS OF WORK
For the successful candidate a conditional offer of work will be made. Our offer of work will be conditional upon a number of mandatory pre-employment checks, to include but not limited to: DBS, Barred List check, right to work check, internet search, TRA check (academic posts).
Essential Attainments
A good general education including English and Maths or equivalent.
Good computing skills e.g. Microsoft Office applications, google apps, emails and calendars applications.