Customer Service Representative
| Dyddiad hysbysebu: | 09 Rhagfyr 2025 |
|---|---|
| Cyflog: | £30,000 i £35,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Rhagfyr 2025 |
| Lleoliad: | Hythe, Kent, TN23 1RQ |
| Cwmni: | HR GO Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 091225/cj1_1765278226 |
Crynodeb
Job Title: Customer Service Representative
Location: Lympne, Kent
Salary: £30,000 - £35,000 per annum (dependent on experience)
Job Type: Full time/permanent (with European travel approx. once every other month)
Overview
We are looking for a Customer Service Representative to manage accounts across a defined geographical territory, deliver exceptional service, and build strong long-term relationships with clients. This role combines excellent customer service with strategic account management and requires regular overseas travel to visit clients.
Key responsibilities
- Manage a portfolio of accounts within a designated territory, acting as the main point of contact for clients.
- Provide responsive, high-quality customer service to resolve issues, answer queries, and ensure client satisfaction.
- Regularly visit clients overseas to build and maintain relationships, conduct reviews, and address needs in person.
- Identify opportunities to grow accounts through up sell, cross-sell, or expanded service offerings and work with internal teams to implement growth plans.
- Monitor account performance, maintain accurate records, and prepare reports on client activity and opportunities.
- Coordinate with sales, operations, and support teams to ensure seamless delivery and customer experience.
Skills and experience required
- Proven customer service experience with strong interpersonal and communication skills.
- Experience managing accounts or client relationships (B2B)
- Demonstrated ability to identify and develop opportunities to grow accounts.
- Willingness and ability to travel overseas regularly to meet clients in person.
- Strong organisational skills, attention to detail, and the ability to manage competing priorities.