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Front Of House Manager

Job details
Posting date: 08 December 2025
Salary: £31,408.69 per year
Additional salary information: Competitive
Hours: Full time
Closing date: 22 December 2025
Location: Salisbury, SP4 8QT
Company: Sodexo Ltd
Job type: Permanent
Job reference: SDX/TP/1324814/151594

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Summary

  • 40 hours per week
  • Monday to Friday 0730-1600 - weekends and shift cover sometimes required
  • £31,408.69 per annum
  • Sodexo rewards and benefits

Job Introduction

Sodexo is seeking a highly motivated, organised and customer-focused Front of House Manager to lead the day-to-day operations of our Mess facility at Larkhill Garrison, Larkhill, SP4 8QT. This is an exciting opportunity for a dynamic individual with strong leadership experience in soft FM, hospitality or similar service environments. You will play a crucial role in ensuring operational excellence, exceptional service delivery, and a first-class experience for all members, residents and guests.

Whatyou’ll do:

Operational Leadership

  • Manage all day-to-day activities within the Mess to ensure a high-quality experience for all users.

  • Oversee the planning, coordination and delivery of services within your operational business area.

  • Ensure compliance with Service Level Agreements (SLA), KPIs, contractual requirements and Sodexo service standards.

  • Maintain exceptional service standards in line with the Schedule of Requirements (SOR) and quantity tables.

  • Support the Mess Manager in liaising with the PMC, RSM, Mess Secretary and committee members.

  • Provide absence and weekend ‘on-call’ support as required.

Service Excellence & Customer Experience

  • Promote, support and manage functions including planning, menus and costing in partnership with the catering team.

  • Ensure prompt delivery of all meals, catering services and hospitality events.

  • Maintain outstanding client and customer relationships, acting on feedback and resolving complaints effectively.

  • Ensure all written communication upholds a professional image to clients, customers and employees.

  • Identify opportunities for continuous improvement, promotions and initiatives to drive service quality and revenue growth.

People Management

  • Supervise, support and develop an assigned team of direct reports.

  • Drive performance through strong leadership, coaching and adherence to standards.

  • Champion employee engagement and support activities aligned with achieving IIP Gold standards.

  • Maintain high levels of labour management and operational performance.

Business Performance & Compliance

  • Contribute to business growth while maintaining strict budgetary control.

  • Compile, agree and deliver an annual business plan with the line manager.

  • Monitor and uphold all health & safety (H&S) and food safety (FS) standards.

  • Ensure the security of client and company property, equipment and finances.

  • Respond appropriately to incidents, accidents, food safety issues, loss or damage.

  • Comply with all Sodexo policies, procedures and client site regulations.

Professional Development

  • Engage in continued professional learning and development in soft FM services.

  • Attend team briefs, performance development reviews (PDRs) and training as required.

  • Maintain strong internal and external networks that support excellence in service delivery.

What you bring:

  • Previous supervisory experience within the soft FM service industry.

  • Strong leadership and people management skills, including experience in HR processes such as recruitment, training, performance management and handling employee relations issues.

  • Excellent verbal and written communication skills with strong numeracy and interpersonal abilities.

  • Good working knowledge of MS Office (Word, Excel and Outlook).

  • Strong health & safety and food safety awareness.

  • Ability to make sound decisions, work independently and thrive as part of a team.

  • High attention to detail and commitment to maintaining standards.

  • Analytical problem-solving skills with the ability to develop and implement innovative solutions.

Desirable

  • Experience working within a military environment.

  • Previous experience in a similar Front of House, Mess or hospitality management role.

  • IOSH Managing Safely or equivalent H&S qualification.

  • Technical knowledge across soft FM services including catering, hospitality, retail and cleaning.

  • Proven track record of leading, motivating and developing teams.

What we offer:

Workingwith Sodexo is more than a job; it’s a chance to be part of somethinggreater. You’ll belong in a company and team that values youfor you; you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way. In addition, we offer:

  • Mental health & wellbeing support
  • Employee Assistance Programme for personal, legal, and financial advice
  • 24/7 virtual GP & lifestyle rewards
  • Discounts for you & family
  • Financial tools & retirement plan
  • Cycle to Work & Paid volunteering day

Ready to be part ofsomething greater? Apply today!


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