Customer Relations Officer
| Dyddiad hysbysebu: | 08 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Income Protection Cover if you're off sick continuously for 26 weeks or more, Professional Development + Membership support, where required by the role, Support for your Continuing Career, Eligibility to participate in our annual bonus scheme, E-Learning & Development Portal, Company Days Off in Addition to Annual Leave, Private Medical Insurance, Worldwide Travel Insurance, Discounted Gym Membership |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Ionawr 2026 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | AmTrust International |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We’re AmTrust International, an insurance business headquartered in London, employing more than 1900 people in 13 countries. As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both internationally and globally.
We are currently looking for a Customer Relations officer to join our complaints team based out of our Nottingham office.
In this this role you will be responsible for supporting the Complaints Manager and Team Leader with ensuring the delivery of fair customer outcomes through thorough and prompt complaint investigations, providing a competent and efficient service to our stakeholders whilst ensuring that fair customer outcomes are delivered.
To be successful you will have gained previous experience in customer relations / complaints handing within any regulated space but ideally within insurance or financial services. You’ll also be comfortable collaborating with colleagues as well as communicating with customer providing both verbal and written communication to a high standard. Excellent customer service skills as well as attention to detail is crucial in this role, whilst knowledge of FCA rules and procedures would be beneficial.
We are currently looking for a Customer Relations officer to join our complaints team based out of our Nottingham office.
In this this role you will be responsible for supporting the Complaints Manager and Team Leader with ensuring the delivery of fair customer outcomes through thorough and prompt complaint investigations, providing a competent and efficient service to our stakeholders whilst ensuring that fair customer outcomes are delivered.
To be successful you will have gained previous experience in customer relations / complaints handing within any regulated space but ideally within insurance or financial services. You’ll also be comfortable collaborating with colleagues as well as communicating with customer providing both verbal and written communication to a high standard. Excellent customer service skills as well as attention to detail is crucial in this role, whilst knowledge of FCA rules and procedures would be beneficial.