Tenancy Engagement & Enforcement Officer

Dyddiad hysbysebu:	06 Rhagfyr 2025
Cyflog:	£18.85 yr awr
Gwybodaeth ychwanegol am y cyflog:	per hour PAYE
Oriau:	Llawn Amser
Dyddiad cau:	04 Ionawr 2026
Lleoliad:	Bournemouth and Poole, BH17 7RP
Cwmni:	Triumph Consultants Ltd
Math o swydd:	Dros dro
Cyfeirnod swydd:	Bournemouth and Poole 5285340

Crynodeb

What's involved with this role:

Tenancy Engagement & Enforcement Officer
Job Ref: Bournemouth and Poole 5285340
Pay Rate: £18.85 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
This opening assignment is for 2 months
On-site

Free car parking

Full clean driving license and use of own car is essential

Northmead House, BH17 7RP



Summary of what the candidate must have to apply:

Strong housing management background with proven tenancy enforcement experience.
Ability to manage complex caseloads and work independently within set guidelines.
Confident using legal processes, producing witness statements and attending court when required.
Skilled communicator, able to build rapport, persuade and influence tenants.
Good IT ability, including Word, Excel, Outlook and systems relevant to the role.
Experience liaising with partner agencies and resolving contentious issues.
Diploma/Degree in a relevant field or equivalent experience.





The role: To lead on complex tenancy breaches, housing fraud investigations and enforcement actions, ensuring compliance with tenancy terms and legislation. The role includes securing access for property compliance work, addressing misuse of communal areas and progressing enforcement cases through to legal action where appropriate.



Key accountabilities:

Lead and allocate complex cases, supporting colleagues and coaching where needed.
Respond to escalated serious tenancy breaches and apply enforcement procedures.
Present clear and focused case information and recommendations.
Maintain thorough records and gather evidence for possible legal proceedings.
Prepare witness statements and attend court when required.
Support access for compliance checks affecting health and safety.
Assist Neighbourhood teams where communal misuse impacts residents.
Use judgement to take formal action including warnings and legal notices.
Build constructive relationships with tenants, improving understanding and cooperation.
Identify improvements to processes and challenge barriers to joint working.
Make evidence based decisions and escalate complex issues appropriately.
Manage own workload against shifting priorities and deadlines.







Requirements/key criteria:

Diploma/Degree in a relevant subject or equivalent practical experience.
Strong knowledge of tenancy enforcement processes, legal requirements and risks of non-compliance.
Confident managing complex caseloads and working on own initiative.
Effective communication skills, verbal and written.
Ability to influence and defuse confrontational situations professionally.
Flexible and customer focused approach with high levels of tact and diplomacy.
Commitment to safeguarding and safe working practices.
Basic DBS
Must be able to travel as required and hold a valid UK driving licence with own vehicle.







How to Apply

Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.



If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.



Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
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Job Ref: Bournemouth and Poole 5285340


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.