Digital Service Asset and Configuration Management Officer
| Dyddiad hysbysebu: | 05 Rhagfyr 2025 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Rhagfyr 2025 |
| Lleoliad: | Norwich, Chelmsford, NR7 0HR |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9247-25-0155 |
Crynodeb
Communications and Stakeholder Engagement Build strong relationships with customers and teams reliant on SACM inputs. Liaise with internal IT support and external suppliers for effective resolution of issues. Coordinate with teams to ensure all changes are recorded and evaluated. Liaise with wider EEAST teams and departments as required. Technical and Asset Responsibilities Deliver the EEAST SACM service Trust-wide Image, configure and deploy IT hardware Wipe, decommission, and arrange secure disposal of equipment Maintain databases, CMDB and IT asset systems (e.g. ITSM/ESM tool) Manage local stock and support audit readiness Monitor stock reports and replenish as required Assist in user hardware onboarding and offboarding, including travelling to user base stations to retrieve hardware from leavers. Updating CMDB records accordingly to avoid inappropriate cross-charging of non-returned equipment Service Support and Administrative Duties Maintain records in accordance with EEAST and IG standards Prepare and distribute devices with basic user guidance Use spreadsheets and databases for reporting and tracking Respond to user requests (e.g. passwords, Registration Authority (smartcard) tasks, patches) Manage reception/telephony duties and escalate where needed Update multiple databases with additions and changes to configuration items Update tickets in the ITSM/ESM tool after every interaction with the customer or the equipment the ticket pertains to, to ensure a full audit trail of actions, and full reporting capability Project work and other service delivery requirements may, on occasion, necessitate a temporary adjustment to the post holders normal working hours. Where such changes are required, at least five working days notice will be provided wherever possible. Any changes will be made in consultation with the post holder and in accordance with Agenda for Change terms and conditions. Post holders will be required to work from different Trust sites to provide operational cover for colleagues during periods of absence, such as annual leave, sickness, or other unplanned staffing gaps. Where cover is required for more than one consecutive day, this may involve overnight stays. Reasonable travel and accommodation arrangements will be made in line with Trust policy. Collaboration with the Digital Service Desk Assist the Service Desk team during periods of high demand by responding to routine service requests and incidents within skill scope, particularly where asset or configuration data is involved. Monitor designated Service Desk queues (e.g. hardware/software requests, starter/leaver/change tickets) and escalate urgent or misrouted items appropriately. Maintain awareness of key Service Desk processes and provide configuration or asset input to help resolve tickets more efficiently. Provide operational cover to the Digital Service Desk during planned or unplanned absences, contributing to continuity of front-line support. Support users with Smartcard queries, minor digital access issues, or equipment status checks during collaborative working with the Service Desk. Working Conditions and Additional Information The post holder will have use of their own car with accompanying business insurance, with the flexibility to travel to all 130+ EEAST sites on a regular basis There will be a requirement to drive, to carry heavy equipment, to work under desks, at heights and in small spaces Adhere to all EEAST procedures including Health & Safety Carry out other delegated duties as required by the SACM Manager or Operational Lead