Customer Service Adviser - Reception - MOR11370
| Dyddiad hysbysebu: | 05 Rhagfyr 2025 |
|---|---|
| Cyflog: | £25,409.09 i £25,711.40 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Rhagfyr 2025 |
| Lleoliad: | UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Moray Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | MOR11370 |
Crynodeb
Job Description
To work collaboratively within the Customer Services Reception team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer-focused manner, ensuring a positive experience for customers.
Requirements
- Deliver an excellent customer experience
- Process customer and service information
- Support service development
The Individual
- Experience of working in a busy Customer Service environment
- Experience of working with a range of computerised systems to retrieve and capture data accurately
- 4 SQA Standard Grades or equivalent at level 3 or above
- Experience of working as part of a team
- Ability to support new team members with practical training on procedures, techniques and using computer systems
- Ability to record high volumes of information accurately
- Ability to use own initiative to meet varying customer requirements
- A flexible and adaptable approach to meet changing service requirements
- Proven face to face Customer Service skills practised in a multi-disciplined environment
- Strong communication skills, both verbal and written
- Willingness to accept direction/delegation
- Ability to deal with people in an understanding, supportive and professional manner
- Ability to remain calm when dealing with emotional, challenging or stressed people
- Ability to maintain high standards of customer service in a time-pressurised environment
- Appreciation and acceptance of the commitment and the importance of confidentiality.
Closing Date: 19 December 2025
Starting Salary: £25,409.80 pro-rata
Hourly rate: £13.48
Working hours: 14.50 hrs per week (Thurs-Fri 08:45 - 17:00)
Further information: Donna Wyness 01343 543451
Interview dates to be confirmed
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.