Dewislen

Customer Experience Expert

Manylion swydd
Dyddiad hysbysebu: 04 Rhagfyr 2025
Cyflog: £26,000.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog: 10% salary quarterly bonus
Oriau: Llawn Amser
Dyddiad cau: 25 Rhagfyr 2025
Lleoliad: Cardiff, Cardiff, CF10 4AZ
Cwmni: Brook Street
Math o swydd: Parhaol
Cyfeirnod swydd: BBBH428961_1764858575

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Crynodeb

Customer Experience Executive
Location: Cardiff / Hybrid - 3 days office based and 2 days home based weekly.

Looking for a role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients.

As a Customer Experience Executive, you'll be at the heart of ensuring first-class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day.

What You'll Be Doing

  • Manage and develop long-term relationships with a portfolio of major and specialist accounts.

  • Act as the main point of contact for all client service and technical needs.

  • Coordinate and schedule field engineers to meet service level agreements.

  • Apply your technical insight to match the right resources to each task.

  • Maintain detailed records, reports, and service documentation.

  • Provide proactive updates to clients, resolving issues efficiently and professionally.

  • Assess service costs and make recommendations to improve value for customers.

  • Participate in client meetings and contribute to ongoing service improvement projects.

What You'll Bring

  • Proven background in customer service or account management.

  • Technically minded with a proactive, problem-solving approach.

  • Confidence in managing multiple priorities in a fast-paced environment.

  • Strong communication skills and the ability to build trusted client relationships.

  • Experience using ERP or CRM systems is desirable.

  • Competent with Microsoft Excel, Word, and Outlook.

Who You Are

  • A confident communicator who thrives on solving problems and supporting others.

  • Resilient, focused, and motivated by delivering great service experiences.

  • An organised multitasker who enjoys working collaboratively with internal and external teams.

  • Someone with the drive to take ownership and deliver results.

What's in It for You

  • Competitive salary

  • 25 days' annual leave (plus ability to buy up to 5 more).

  • Quarterly bonus of 10% of salary.

  • Life insurance coverage.

  • Cycle to Work scheme.

  • Subsidised gym membership.

  • Access to health and wellbeing resources.

  • Car parking available.

  • A range of employee discounts.

Be part of a progressive team that values initiative, expertise, and customer excellence. If you're ready to take ownership of your accounts and make a real impact, this could be the perfect next step in your career.

Please apply ASAP



Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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