IT Assistant - Care Coordinator
| Dyddiad hysbysebu: | 04 Rhagfyr 2025 |
|---|---|
| Cyflog: | £24,071.00 i £25,674.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24071.00 - £25674.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Rhagfyr 2025 |
| Lleoliad: | Faversham, ME13 8QR |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0646-25-0013 |
Crynodeb
The duties and responsibilities to be undertaken by the IT assistant may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the IT Manager/Business Managers, dependent on current and evolving practice workload and staffing levels: Act as the initial point of contact for Faversham Medical Group staff seeking IT support, providing prompt resolution to technical issues to minimise service disruptions. Log, track, and manage IT support requests with external service providers, ensuring timely follow-up and resolution of issues. Provide frontline support for various IT systems, including PCs, laptops, printers, tablets, telephones, touchscreen kiosks, and card machines. Troubleshoot hardware, software, and network issues, ordering replacements, and escalating complex problems when necessary. Support the setup of new staff, including workstation preparation, account creation [Including but not limited to Windows, EMIS, NHS Mail, eConsult, IP phone system], and providing basic IT induction. Maintain the IT asset register, and conducting regular audits to ensure accurate inventory and manage stock. Develop expertise in clinical software, EMIS, and become a key resource for staff training and support. Assist the IT Manager to: Install, configure, and maintain IT hardware and software, including phone systems and the clinical systems user base, ensuring systems are secure and fully operational across the organisation. Administer and maintain local IT infrastructure, including structured cabling, network distribution and workstation cable management. Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices. Support clinical systems like EMIS, offering staff training and troubleshooting assistance as a key user. Carry out IT-related projects such as system upgrades, migrations, and process automation. Ensure compliance with the Data Security and Protection Toolkit [DSPT] and other relevant IT policies and standards. Act as a point of contact for third-party vendors regarding warranty issues, procurement, and support claims. Develop and maintenance of Practice documentation, resources, training manuals, and user guidance to promote staff understanding and support. Relocate and reconfigure IT equipment during internal moves to ensure continued operational efficiency. Maintain the functionality of digital systems, such as waiting room displays, touchscreen kiosks, and meeting screen setup. Provide advice and solutions for technical issues, ensuring minimal recurrence. Deal with other tasks and projects as and when required, including complex queries, backups, and virus protection tasks.