Customer Engagement Executive
| Dyddiad hysbysebu: | 04 Rhagfyr 2025 |
|---|---|
| Cyflog: | £7,498.92 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 7498.92 - 7498.92 |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 02 Ionawr 2026 |
| Lleoliad: | Portsmouth, PO1 3LJ |
| Cwmni: | Vacancy Filler |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | DEC20258476 |
Crynodeb
Customer Engagement ExecutiveSalary (Grade 2) - £7,498.92 per annum (£25,565 per annum full time equivalent)Hours: 11 hours per week (part time) - Permanent (Weekend shifts and 1 weekday - including 2 bank holidays to work per year, excluding Christmas)Please see the rota below:Week 1: Tuesday 9am - 12pm, Saturday 9am - 1pm, Sunday 10am - 2pmWeek 2: Thursday 9am - 12pm, Saturday 9am - 1pm, Sunday 10am - 2pmWeek 3: Tuesday 9am - 12pm, Saturday 9am - 1pm, Sunday 10am - 2pmWeek 4: Thursday 9am - 12pm, Saturday 9am - 1pm, Sunday 10am - 2pmLocation: National Museum of the Royal Navy, Portsmouth Historic DockyardOur epic story is of the Royal Navy, and its impact on Britain and the world. Here you can come aboard the most famous ships, planes, and submarines of the Royal Navy and experience them through those who served on them. Aswell as being truly captivated by the thousands of unique, emotional, and sometimes quirky stories that have shaped the Royal Navy into what it proudly stands for today.Our vision is to be the world’s most inspiring Naval Museum, linking Navy to Nation. You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.This is a great opportunity to join the team:This role is critical to the business to both celebrate success and improve our offering. The role is varied and will involve dealing with all inbound enquiries for all NMRN locations via multiple customer engagement channels, such as email, phone, socials, live chat and feedback provided through online review platforms such as trip advisor.The role is based in Portsmouth, with the opportunity for Hybrid working (a mixture of working from home and from Portsmouth Historic Dockyard), however we would consider applications to be based on our other sites. What you can bring: Knowledge and experience of delivering high-quality customer service for diverse audiences, and a passion for providing excellent service to all users.Excellent standard of written and verbal communication including a polite telephone manner showing patience and empathy.Confidence and experience in handling complaints, feedback, and managing conflict where necessary.Skills in multi-tasking and problem solving.Ability to work both independently and as part of a team, with being able to adapt to an ever-changing environment.Support wider teams and colleagues by sharing customer feedback and insights.Ability to organise and prioritise workload and be responsible for managing all inbound enquiries whilst adhering to internal policies and procedures.Positively represent the NMRN to visitors and external organisations.What we offer:The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).Free onsite parking - (dependent on site- not necessarily Portsmouth as need a base pass)25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave.Enhanced maternity/adoption and paternity pay.Flexible working.Employee Assistance Programme.Free admission to other national museums and attractions within the reciprocal agreement.Discounts at our shops and cafes.Free and discounted tickets for family and friends.A range of other benefits including cycle to workPaid reservist leave.We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role, or ask any questions, please contact Sofia Fleming, Customer Engagement Officer, on email sofia.fleming@nmrn.org.uk.All applicants are asked to apply via https://jobs.nmrn.org.uk/ by midnight on Friday 2 January 2026. The selection processes will be held on site in Portsmouth shortly after.If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on recruitment@nmrn.org.uk for support.This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas.