Debt advice caseworkers
| Dyddiad hysbysebu: | 04 Rhagfyr 2025 |
|---|---|
| Cyflog: | £27,235 i £29,833 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 3% EMPLOYER PENSION CONTRIBUTION |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Ionawr 2026 |
| Lleoliad: | PL3 4DT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Homemaker Southwest |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | MAPS |
Crynodeb
We are looking for a positive and professional Debt Advice Caseworker to join our small team, providing debt advice across Torbay and Plymouth. Part time and job share applications welcome
The role is funded by the Money and Pensions Service, and you will provide a full range of debt advice and empower clients through face-to-face and telephone appointments. Acting for clients where necessary to provide positive outcomes.
The ideal person will have
Current knowledge and experience of giving debt advice.
An understanding of the causes of debt; and how to overcome barriers to achieving a successful solution.
Strong communication skills
The ability to show empathy and build rapport.
Emotional resilience- being able to deal with difficult situations every day.
• Provide advice/casework covering the full range of debt issues, face-to-face and by telephone.
• Ensure that clients receive a prompt and professional service.
• Attain MASDAP client targets as required.
• Act for the client where necessary by calculating, negotiating, and acting on debts, including offering advice on remedies such challenging debts, debt relief orders, bankruptcy, informal debt management plans.
* Clarify with the client their priority and non-priority debts and assist the client to negotiate realistic repayment plans with priority creditors.
• Advise and assist clients in negotiating with relevant housing, welfare, benefit and justice agencies, and in budgeting, paying bills, maximizing income, and claiming relevant benefits.
• Ensure clients understand the terms of any legal obligation entered, or about to be entered into.
• Where other needs are identified, signpost to other services.
• Ensure clients are encouraged to feedback on their views on the service they receive and take on any comments on ways we could improve the service.
The role is funded by the Money and Pensions Service, and you will provide a full range of debt advice and empower clients through face-to-face and telephone appointments. Acting for clients where necessary to provide positive outcomes.
The ideal person will have
Current knowledge and experience of giving debt advice.
An understanding of the causes of debt; and how to overcome barriers to achieving a successful solution.
Strong communication skills
The ability to show empathy and build rapport.
Emotional resilience- being able to deal with difficult situations every day.
• Provide advice/casework covering the full range of debt issues, face-to-face and by telephone.
• Ensure that clients receive a prompt and professional service.
• Attain MASDAP client targets as required.
• Act for the client where necessary by calculating, negotiating, and acting on debts, including offering advice on remedies such challenging debts, debt relief orders, bankruptcy, informal debt management plans.
* Clarify with the client their priority and non-priority debts and assist the client to negotiate realistic repayment plans with priority creditors.
• Advise and assist clients in negotiating with relevant housing, welfare, benefit and justice agencies, and in budgeting, paying bills, maximizing income, and claiming relevant benefits.
• Ensure clients understand the terms of any legal obligation entered, or about to be entered into.
• Where other needs are identified, signpost to other services.
• Ensure clients are encouraged to feedback on their views on the service they receive and take on any comments on ways we could improve the service.