Damp and Mould Technical Support Officer
| Posting date: | 04 December 2025 |
|---|---|
| Salary: | £23.50 to £30.68 per hour |
| Additional salary information: | PAYE: £23.50 per hour Limited/Umbrella: £30.68 per hour |
| Hours: | Full time |
| Closing date: | 10 December 2025 |
| Location: | Waltham Forest, East London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | OR18846 |
Summary
Neway International are seeking a Damp and Mould Technical Support Officer (Facilities & Environment) to join our client London Borough of Waltham Forest.
Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, United Kingdom Hours: 37 per week Start Date: 22 December 2025 Duration: 52 Weeks (Temporary) Pay Rates: PAYE £23.50 per hour / Limited/Umbrella £30.68 per hour IR35 Status: Inside Work Pattern: Hybrid – three days in the office, remainder remote Cost Code: H03201
About the Client
The London Borough of Waltham Forest is committed to delivering safe, sustainable housing and facilities for its residents. Within the Property & Delivery group, the Damp & Mould Team plays a vital role in ensuring homes are maintained to a high standard, tackling issues proactively and supporting residents with responsive solutions. Their vision is to provide a resident-centred service that enhances wellbeing and ensures compliance with housing standards.
The Role
As a Damp and Mould Technical Support Officer, you will provide proactive support to the Damp & Mould Team, focusing on the identification, assessment, and resolution of damp and mould issues across the council’s housing portfolio. This role is primarily office-based, with hybrid working arrangements, and will involve close collaboration with surveyors and the Repairs Partnering team to enhance operational efficiency. You will act as the primary contact point for responsive repairs, manage inbox queries, and coordinate team schedules to ensure timely and effective service delivery.
Key Responsibilities
Provide resident-centred support for damp and mould issues across the housing portfolio.
Manage the responsive damp & mould inbox and coordinate team schedules.
Act as the primary contact point for the Damp & Mould team during site visits.
Support surveyors and the Repairs Partnering team with effective communication and coordination.
Ensure documentation and processes are completed accurately and efficiently.
Contribute to the operational efficiency of the team and wider housing services.
Candidate Requirements
Eligible to work in the UK.
Basic DBS clearance (required).
Strong organisational and communication skills.
Ability to work collaboratively with internal and external stakeholders.
Resident-focused approach with attention to detail.
Confidentiality agreement and two years’ references/work history required at offer stage.
Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, United Kingdom Hours: 37 per week Start Date: 22 December 2025 Duration: 52 Weeks (Temporary) Pay Rates: PAYE £23.50 per hour / Limited/Umbrella £30.68 per hour IR35 Status: Inside Work Pattern: Hybrid – three days in the office, remainder remote Cost Code: H03201
About the Client
The London Borough of Waltham Forest is committed to delivering safe, sustainable housing and facilities for its residents. Within the Property & Delivery group, the Damp & Mould Team plays a vital role in ensuring homes are maintained to a high standard, tackling issues proactively and supporting residents with responsive solutions. Their vision is to provide a resident-centred service that enhances wellbeing and ensures compliance with housing standards.
The Role
As a Damp and Mould Technical Support Officer, you will provide proactive support to the Damp & Mould Team, focusing on the identification, assessment, and resolution of damp and mould issues across the council’s housing portfolio. This role is primarily office-based, with hybrid working arrangements, and will involve close collaboration with surveyors and the Repairs Partnering team to enhance operational efficiency. You will act as the primary contact point for responsive repairs, manage inbox queries, and coordinate team schedules to ensure timely and effective service delivery.
Key Responsibilities
Provide resident-centred support for damp and mould issues across the housing portfolio.
Manage the responsive damp & mould inbox and coordinate team schedules.
Act as the primary contact point for the Damp & Mould team during site visits.
Support surveyors and the Repairs Partnering team with effective communication and coordination.
Ensure documentation and processes are completed accurately and efficiently.
Contribute to the operational efficiency of the team and wider housing services.
Candidate Requirements
Eligible to work in the UK.
Basic DBS clearance (required).
Strong organisational and communication skills.
Ability to work collaboratively with internal and external stakeholders.
Resident-focused approach with attention to detail.
Confidentiality agreement and two years’ references/work history required at offer stage.