Technical Operative 2
| Dyddiad hysbysebu: | 03 Rhagfyr 2025 |
|---|---|
| Cyflog: | £15.0 i £20.0 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £15.48/Hr (PAYE) OR £20.09 /Hr (UMB) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Rhagfyr 2025 |
| Lleoliad: | Hatfield, Hertfordshire, AL10 9TW |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4752329_1764773020 |
Crynodeb
Join a leading independent technology and services provider as a Technical Operative 2!
Job Overview:We are looking for an experienced Technical Operative professional to join our Field & Lifecycle Services team. In this role, you will be responsible for inspecting, testing, and cleaning various IT devices, including laptops, desktops, screens, and mobile devices. You will carry out configuration software builds, updates, repairs, and diagnostic fault finding, ensuring devices are prepared for shipment to customers.
Location: Maintenance Service Centre, 2nd Floor, Hatfield
Rate: £15.48 per hour (PAYE) OR £20.09 per hour (via a Hays Approved Umbrella Company), in-scope IR35
Contract Length: 15-Dec-25 to 15-May-26
Hours: Shifts between 07:00 - 15:00 (7.5 hrs) with 30 minutes lunch. Flexibility on hours may be requested.
Key Responsibilities
- Troubleshooting incidents, software and hardware
- Resolution of software and hardware issues (laptop, desktop, mobile devices)
- Installation of spare parts and configuration of laptops, desktops, and tablets
- Organising, analysing, and handling tickets in the company computing system
- Preparing new and repaired hardware
- Carrying out warranty repairs to OEM standards following contractual agreements in accordance with ASP
- Escalating any potential customer SLA impacts to the relevant teams
- Staging laptops and PCs with pre-defined builds
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers
- Assisting in specific tasks where prompt investigation and resolution are required
- Maintaining a functional and accurate location system to ensure precise asset management
- Implementing and maintaining 6S standards in the workshop
- Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and maintain achievement of SLAs
- Ability to work on own initiative and prioritise tasks
Key Requirements
- Excellent administration and communication skills, both written and oral
- Previous knowledge of Microsoft applications
- Holds or can attain up-to-date accreditations with major manufacturers (HP, Dell, Apple, Lenovo, etc.)
- Previous experience supporting mobile and handheld devices
- Strong administrative experience with attention to detail and accuracy
- Previous experience in a corporate IT environment is an asset
- Excellent time management and organisational skills
- Willing to take initiative and be hands-on
- Ability to build effective relationships and work in a team
- Confident, professional, positive, and proactive approach
- Forward-thinking and able to offer efficient ways of working
- Ability to coach and mentor team members and new starters
- Previous experience in enterprise maintenance
- Adaptable, self-driven, and quick to learn to meet service demands
- Able to gain government SC clearance
Additional InformationInterview Process: Online/In-Person
How to Apply:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk