Helpdesk operative
| Dyddiad hysbysebu: | 03 Rhagfyr 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ionawr 2026 |
| Lleoliad: | TN2 4QJ |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 86844 |
Crynodeb
Helpdesk Operative - Tunbridge Wells Hospital (Mitie)Location: Tunbridge Wells HospitalEmployer: MitieContract Type: Full-time
About the role
We are looking for a dedicated Helpdesk Operative to join our team at Tunbridge Wells Hospital. This is a night shift position working on a 4-on, 4-off shift pattern, providing essential support across multiple contracts. You will play a key role in ensuring smooth operations during out-of-hours periods.
Key Responsibilities
-Answer incoming calls and emails related to reactive breakdowns and service requests.
-Log jobs accurately into the helpdesk software and assign them to the appropriate resource.
-Coordinate across multiple contracts, ensuring timely and efficient service delivery.
-Book subcontractor visitors onto the site and manage access requirements.
-Monitor SLAs and KPIs, ensuring compliance and escalating issues where necessary.
-Provide excellent customer service to internal teams and external stakeholders.
What We're Looking For
-Strong communication skills, both verbal and written.
-Ability to multitask and work under pressure in a fast-paced environment.
-Good IT skills and experience with helpdesk or CAFM systems (desirable).
-A proactive, problem-solving attitude with attention to detail.
-Previous experience in a helpdesk or administrative role is advantageous.
About the role
We are looking for a dedicated Helpdesk Operative to join our team at Tunbridge Wells Hospital. This is a night shift position working on a 4-on, 4-off shift pattern, providing essential support across multiple contracts. You will play a key role in ensuring smooth operations during out-of-hours periods.
Key Responsibilities
-Answer incoming calls and emails related to reactive breakdowns and service requests.
-Log jobs accurately into the helpdesk software and assign them to the appropriate resource.
-Coordinate across multiple contracts, ensuring timely and efficient service delivery.
-Book subcontractor visitors onto the site and manage access requirements.
-Monitor SLAs and KPIs, ensuring compliance and escalating issues where necessary.
-Provide excellent customer service to internal teams and external stakeholders.
What We're Looking For
-Strong communication skills, both verbal and written.
-Ability to multitask and work under pressure in a fast-paced environment.
-Good IT skills and experience with helpdesk or CAFM systems (desirable).
-A proactive, problem-solving attitude with attention to detail.
-Previous experience in a helpdesk or administrative role is advantageous.