Customer Service Team Leader
| Dyddiad hysbysebu: | 02 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £27,675 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Ionawr 2026 |
| Lleoliad: | Toddington, LU5 6HU |
| Cwmni: | Millbrook Group Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 932 |
Crynodeb
Job Advert
At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most
innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the
very best care experience.
We have an exciting opportunity for a Customer Service Team Leader to join the team within our Technology Enabled Care (TEC)
Service Centre based in Toddington. This is an excellent opportunity where you'll work as part of an engaged and motivated team,
for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the
local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of
service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.
What can we offer you?
* Monday to Friday 40 hours pw
* Salary of £27,675 per annum
* 33 days holiday (including bank holidays) plus optional 5 days purchase scheme
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
The Role:
* Assist and manage incoming calls and answering any customer queries
* Coordinating equipment orders to be delivered, installed and collected
* Order analysis by checking, identifying and reporting any errors made via online orders
* Providing telephone and email advice to clinical/social care staff to support effective TEC prescription
* General administration that supports daily activities and duties
* Working with people experiencing different vulnerabilities.
* Assist the Service Centre Team supporting the daily running of all administrative operational systems within the clerical area
of the service.
* Responsible for monitoring, reviewing, tracking and monitoring out of stock products, following up with relevant management and
support functions to identify timelines for products being available and back in stock.
* Helping with training and development of team members, as guided by the Service Centre Management Team.
What are we looking for?
* Experience in a similar, busy and fast paced environment
* Good attention to detail and accuracy
* Must be able to demonstrate being able to work independently and as part of a team – i.e. coaching, escalating and supporting
colleagues.
* Excellent communication skills are required to interact with internal staff, prescribers/practitioners, Service Users and
Senior Managers
* A good telephone manner and written communication skills.
* Must be both flexible in the role they adopt and able to work off their own initiative as well as part of teams - which will be
both physical and virtual.
* Previous stock management experience would be advantageous but is not essential
* Competent IT skills with Microsoft Office programmes and ability to learn new systems
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media
Screening.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.
At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most
innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the
very best care experience.
We have an exciting opportunity for a Customer Service Team Leader to join the team within our Technology Enabled Care (TEC)
Service Centre based in Toddington. This is an excellent opportunity where you'll work as part of an engaged and motivated team,
for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the
local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of
service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.
What can we offer you?
* Monday to Friday 40 hours pw
* Salary of £27,675 per annum
* 33 days holiday (including bank holidays) plus optional 5 days purchase scheme
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
The Role:
* Assist and manage incoming calls and answering any customer queries
* Coordinating equipment orders to be delivered, installed and collected
* Order analysis by checking, identifying and reporting any errors made via online orders
* Providing telephone and email advice to clinical/social care staff to support effective TEC prescription
* General administration that supports daily activities and duties
* Working with people experiencing different vulnerabilities.
* Assist the Service Centre Team supporting the daily running of all administrative operational systems within the clerical area
of the service.
* Responsible for monitoring, reviewing, tracking and monitoring out of stock products, following up with relevant management and
support functions to identify timelines for products being available and back in stock.
* Helping with training and development of team members, as guided by the Service Centre Management Team.
What are we looking for?
* Experience in a similar, busy and fast paced environment
* Good attention to detail and accuracy
* Must be able to demonstrate being able to work independently and as part of a team – i.e. coaching, escalating and supporting
colleagues.
* Excellent communication skills are required to interact with internal staff, prescribers/practitioners, Service Users and
Senior Managers
* A good telephone manner and written communication skills.
* Must be both flexible in the role they adopt and able to work off their own initiative as well as part of teams - which will be
both physical and virtual.
* Previous stock management experience would be advantageous but is not essential
* Competent IT skills with Microsoft Office programmes and ability to learn new systems
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media
Screening.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.