Customer Service Help Desk
| Dyddiad hysbysebu: | 02 Rhagfyr 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Ionawr 2026 |
| Lleoliad: | W12 7GF |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 150711 |
Crynodeb
Customer Service Help Desk
Contract: Professional Services, Production & Technology
Location: London, W12 7GF
Hours of work: 40
Contract Type: Permanent
We are seeking a proactive and organised individual to join our Helpdesk team. This role is central to ensuring smooth communication and operational efficiency across the site, supporting both internal teams and external stakeholders.
You will be the first point of contact for customer queries, retail tenants, and the client, providing exceptional service and maintaining high standards of compliance.
Job Description
The successful candidate will play a key role in managing helpdesk operations, logging jobs on the CAFM system, and coordinating with engineers to ensure timely resolution of issues.
You will also assist with general administration duties, maintain health and safety standards, and support the logistics office to meet daily operational requirements.
Key Responsibilities
Answer incoming calls and emails, ensuring prompt and professional responses.
Log reactive jobs on Westfield’s FSI Concept CAFM system and assign tasks to the engineering team.
Manage the Delivery Management System (DMS), including contractor access requests.
Organise and maintain helpdesk inbox and reports, ensuring accurate documentation.
Liaise with customers, retailers, suppliers, and couriers to provide information and assistance.
Support health and safety compliance and emergency response procedures.
Manage purchase orders, quotes, and documentation on SharePoint and Maximo.
Assist with WIP updates and produce final completion documentation for the client.
Professional and Personal Competencies/Qualifications
Excellent attention to detail.
Strong multitasking skills.
Confidence in keeping engineers, team members, tenants, and clients updated on progress.
Strong analytical skills, including interpreting written, numeric, and graphical information.
Ability to carry out risk assessments.
Proficiency in Microsoft programmes.
Experience with CAFM systems.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Professional Services, Production & Technology
Location: London, W12 7GF
Hours of work: 40
Contract Type: Permanent
We are seeking a proactive and organised individual to join our Helpdesk team. This role is central to ensuring smooth communication and operational efficiency across the site, supporting both internal teams and external stakeholders.
You will be the first point of contact for customer queries, retail tenants, and the client, providing exceptional service and maintaining high standards of compliance.
Job Description
The successful candidate will play a key role in managing helpdesk operations, logging jobs on the CAFM system, and coordinating with engineers to ensure timely resolution of issues.
You will also assist with general administration duties, maintain health and safety standards, and support the logistics office to meet daily operational requirements.
Key Responsibilities
Answer incoming calls and emails, ensuring prompt and professional responses.
Log reactive jobs on Westfield’s FSI Concept CAFM system and assign tasks to the engineering team.
Manage the Delivery Management System (DMS), including contractor access requests.
Organise and maintain helpdesk inbox and reports, ensuring accurate documentation.
Liaise with customers, retailers, suppliers, and couriers to provide information and assistance.
Support health and safety compliance and emergency response procedures.
Manage purchase orders, quotes, and documentation on SharePoint and Maximo.
Assist with WIP updates and produce final completion documentation for the client.
Professional and Personal Competencies/Qualifications
Excellent attention to detail.
Strong multitasking skills.
Confidence in keeping engineers, team members, tenants, and clients updated on progress.
Strong analytical skills, including interpreting written, numeric, and graphical information.
Ability to carry out risk assessments.
Proficiency in Microsoft programmes.
Experience with CAFM systems.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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