Family Support Worker
| Dyddiad hysbysebu: | 02 Rhagfyr 2025 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 08 Rhagfyr 2025 |
| Lleoliad: | Glasgow, Scotland |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Youth Community Support Agency |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Canvas of Hope-Healing through Creativity
Family Support Worker – Job Description
Employer: Youth Community Support Agency (YCSA)
Location: Govanhill Workspace and community venues across Glasgow
Hours: 21 hours per week (3 days)
Contract: Fixed term for 5years
Salary: £29,215 per annum pro rata (35 hours FTE)
Reports to: Executive Lead
About YCSA
YCSA is a community-based organisation in Glasgow that empowers young people and families from Black and Minority Ethnic (BME), refugee, and asylum-seeking communities. We provide holistic, culturally responsive services that build resilience, reduce barriers, and promote wellbeing.
Purpose of the Role
The Family Support Worker will deliver practical, emotional, and culturally sensitive support to families from BME, refugee, and asylum-seeking backgrounds. This role will strengthen family resilience, reduce poverty and isolation, and promote positive outcomes for children and parents by:
• Ensuring access to essential services, rights, and entitlements.
• Providing advice and guidance on poverty-related issues, including welfare rights, debt, food insecurity, and financial resilience.
• Enhancing parenting confidence and wellbeing.
• Building stronger family and community connections.
• Working in partnership with therapeutic staff to address both emotional and practical needs.
Key Responsibilities
• Provide advocacy, casework, and poverty advice on housing, education, health, immigration, welfare benefits, debt, and financial support.
• Identify partner organisations and work together.
• Deliver family-focused drop-in sessions as an accessible entry point to support.
• Co-design and facilitate parenting and wellbeing workshops that promote resilience, confidence, and positive coping strategies.
• Support the planning and delivery of family activities that reduce isolation and strengthen relationships.
• Work collaboratively with YCSA’s Art Psychotherapist to ensure a holistic balance of emotional, practical, and financial support.
• Recruit, mentor, and support community volunteers, enabling peer-led approaches.
• Maintain accurate records, contribute to monitoring and evaluation, and capture evidence of impact for funders.
• Report writing and analysis skills.
• Uphold YCSA’s policies on safeguarding, confidentiality, equality, and inclusion.
Person Specification
Essential:
• Proven experience supporting families in a community, advocacy, or casework role.
• Knowledge of poverty advice, welfare rights, and financial support systems.
• Understanding of the needs and strengths of BME, refugee, and asylum-seeking families, including the impact of trauma, migration, and systemic barriers.
• Strong problem-solving and advocacy skills, particularly in poverty alleviation, housing, and education.
• Excellent communication skills, written, verbal, and cross-cultural with the ability to adapt to different audiences.
• Ability to manage a caseload effectively, prioritise competing needs, and maintain accurate records.
• IT literacy, including use of MS Office, email, and case management or monitoring systems.
• Ability to build trusting relationships with families, demonstrating warmth, cultural humility, and respect.
• Flexible approach with willingness to work occasional evenings and weekends.
Desirable:
• Lived experience of migration, asylum, or care giving.
• Group facilitation skills (e.g. workshops, peer groups).
• Experience working in partnership with statutory and voluntary sector agencies.
• Experience contributing to monitoring and evaluation of community projects.
For more information and application please email enquiries@ycasa.org.uk
Closing date Monday 8th December 9am
Family Support Worker – Job Description
Employer: Youth Community Support Agency (YCSA)
Location: Govanhill Workspace and community venues across Glasgow
Hours: 21 hours per week (3 days)
Contract: Fixed term for 5years
Salary: £29,215 per annum pro rata (35 hours FTE)
Reports to: Executive Lead
About YCSA
YCSA is a community-based organisation in Glasgow that empowers young people and families from Black and Minority Ethnic (BME), refugee, and asylum-seeking communities. We provide holistic, culturally responsive services that build resilience, reduce barriers, and promote wellbeing.
Purpose of the Role
The Family Support Worker will deliver practical, emotional, and culturally sensitive support to families from BME, refugee, and asylum-seeking backgrounds. This role will strengthen family resilience, reduce poverty and isolation, and promote positive outcomes for children and parents by:
• Ensuring access to essential services, rights, and entitlements.
• Providing advice and guidance on poverty-related issues, including welfare rights, debt, food insecurity, and financial resilience.
• Enhancing parenting confidence and wellbeing.
• Building stronger family and community connections.
• Working in partnership with therapeutic staff to address both emotional and practical needs.
Key Responsibilities
• Provide advocacy, casework, and poverty advice on housing, education, health, immigration, welfare benefits, debt, and financial support.
• Identify partner organisations and work together.
• Deliver family-focused drop-in sessions as an accessible entry point to support.
• Co-design and facilitate parenting and wellbeing workshops that promote resilience, confidence, and positive coping strategies.
• Support the planning and delivery of family activities that reduce isolation and strengthen relationships.
• Work collaboratively with YCSA’s Art Psychotherapist to ensure a holistic balance of emotional, practical, and financial support.
• Recruit, mentor, and support community volunteers, enabling peer-led approaches.
• Maintain accurate records, contribute to monitoring and evaluation, and capture evidence of impact for funders.
• Report writing and analysis skills.
• Uphold YCSA’s policies on safeguarding, confidentiality, equality, and inclusion.
Person Specification
Essential:
• Proven experience supporting families in a community, advocacy, or casework role.
• Knowledge of poverty advice, welfare rights, and financial support systems.
• Understanding of the needs and strengths of BME, refugee, and asylum-seeking families, including the impact of trauma, migration, and systemic barriers.
• Strong problem-solving and advocacy skills, particularly in poverty alleviation, housing, and education.
• Excellent communication skills, written, verbal, and cross-cultural with the ability to adapt to different audiences.
• Ability to manage a caseload effectively, prioritise competing needs, and maintain accurate records.
• IT literacy, including use of MS Office, email, and case management or monitoring systems.
• Ability to build trusting relationships with families, demonstrating warmth, cultural humility, and respect.
• Flexible approach with willingness to work occasional evenings and weekends.
Desirable:
• Lived experience of migration, asylum, or care giving.
• Group facilitation skills (e.g. workshops, peer groups).
• Experience working in partnership with statutory and voluntary sector agencies.
• Experience contributing to monitoring and evaluation of community projects.
For more information and application please email enquiries@ycasa.org.uk
Closing date Monday 8th December 9am