Service Support Analyst Level 1
| Dyddiad hysbysebu: | 01 Rhagfyr 2025 |
|---|---|
| Cyflog: | £25,122 i £26,127 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Rhagfyr 2025 |
| Lleoliad: | Chelmsford, Essex |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Chelmsford City Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We are seeking an adaptable and proactive analyst to join our Service Desk team in April 2026, providing customer focused first line IT technical support to agreed service levels in a hybrid working environment. This permanent opportunity is available to those who already have experience in IT support or working in a Service Desk environment.
The successful applicant will be responsible for carrying out duties directed by the Service Support and Finance Lead and Service Delivery Manager, which include 1st line support via email or phone calls, creating support tickets, first line fixes, completing basic script/process driven tasks alongside assistance with desktop support and a wide range of projects.
Interviews are currently scheduled for between 22nd and 29th January 2026.
Please note should sufficient applications be received prior to the closing date, we may close the role for applications early.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.
The successful applicant will be responsible for carrying out duties directed by the Service Support and Finance Lead and Service Delivery Manager, which include 1st line support via email or phone calls, creating support tickets, first line fixes, completing basic script/process driven tasks alongside assistance with desktop support and a wide range of projects.
Interviews are currently scheduled for between 22nd and 29th January 2026.
Please note should sufficient applications be received prior to the closing date, we may close the role for applications early.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.