Referrals Administrator
| Dyddiad hysbysebu: | 01 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Rhagfyr 2025 |
| Lleoliad: | Hailsham, BN27 1BH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1103-25-0002 |
Crynodeb
Referrals Administrator Job Description The referrals administrator is responsible for managing the surgerys referral processes, ensuring patients are referred to the appropriate services in a timely,accurate,and efficient manner. The role involves working closely with GPs, clinical staff, hospitals, and community services to support smooth patient pathways and continuity of care. Key duties and responsibilities Referrals management Process referrals generated by GPs nurses and other clinicians via eRS and other approved systems Ensure referrals include accurate clinical information, attachments and coding Track and manage referral queues and notify clinicians of outstanding actions Monitor and action Advice and Guidance responses Support patients with queries regarding their referrals Patient Communication Provide clear information to patients about referral steps and expected timescales Handle calls, emails, and online messages relating to referrals Escalate concerns about urgent or delayed referrals to clinical or management staff Data and Record Keeping Maintain accurate records of all referrals in line with GDPR and confidentiality protocols Emis system to record referral activity Skills and Competencies Excellent organisation and time management skills High attention to detail Clear and professional communication Strong IT skills Problem solving and patient focused mindset Experience and Qualifications Essential: Administrative or customer service experience IT proficiency Understanding of confidentiality Desirable NHS or GP practice experience Knowledge of referral pathways Experience using eRS, Emis, Docman and Accurx Working hours Shifts are 8am-1pm or 2pm to 6.30pm Full time 37 Hrs Part time 20 hrs