Head Receptionist (Live-In Available)
| Dyddiad hysbysebu: | 30 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive Salary |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Rhagfyr 2025 |
| Lleoliad: | IV26 2UG |
| Cwmni: | Bespoke Hotels Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6411f047e1e94473ac0b |
Crynodeb
We currently have an amazing opportunity to join the team as Head Receptionist.
Job Title: Head Receptionist
Department: Front Office
Location: Caledonian Hotel, Ullapool
Reports To: Front Office Manager
To lead the reception team in delivering exceptional guest service, ensuring smooth front desk operations, and maintaining accurate administrative and financial records.
Key ResponsibilitiesGuest Services & Front Desk Operations
- Oversee daily reception activities including guest check-in, check-out, and room allocations.
- Ensure all guest interactions are handled professionally, promptly, and with a high level of customer service.
- Resolve guest complaints and issues efficiently, escalating when necessary.
- Maintain a welcoming and organized reception area.
Banking & Financial Duties
- Manage daily banking procedures including cash handling, reconciliation, and deposits.
- Ensure accurate recording of financial transactions and adherence to hotel financial policies.
- Monitor and report discrepancies in cash flow or guest billing.
Administration
- Maintain accurate guest records and ensure all documentation is up to date.
- Prepare daily reports including occupancy, revenue, and guest feedback summaries.
- Support the Front Office Manager with scheduling, training, and performance reviews of reception staff.
- Liaise with other departments to ensure smooth communication and guest satisfaction.
Team Leadership
- Supervise and support reception staff, ensuring high standards of professionalism and service.
- Conduct regular team briefings and training sessions.
- Foster a positive and collaborative working environment.
- Previous experience in a hotel reception or front office role, ideally in a supervisory capacity.
- Strong communication and interpersonal skills.
- Proficiency in hotel management software (ideally Rezlynx) and Microsoft Office.
- Excellent organizational and problem-solving abilities.
- Ability to work flexible hours including weekends and holidays.