Service Charge Section 20 Specialist
| Dyddiad hysbysebu: | 28 Tachwedd 2025 |
|---|---|
| Cyflog: | £32,188 i £35,951 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more… |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Rhagfyr 2025 |
| Lleoliad: | Stratford, East London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | London and Quadrant Housing Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7335 |
Crynodeb
Title: Service Charge Section 20 Specialist
Contract Type: Permanent, FT, 35 hours
Salary: £35,951 per annum (London weighted salary) or £32,188 per annum (Regional salary)
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile (20-40% in office and 3-4 days working from home) (plus add in link to personas once uploaded)
Closing Date: 11th December 2025
Interview Date: 17th December 2025
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
*Previous Applicants May Not Apply*
Section 20 Specialist Role Profile.pdf
Join our Service Charge Team at L&Q:
Our Section 20 team is expanding! With growing awareness of legislative requirements, demand for our expertise is higher than ever. This is your chance to join a busy, dynamic team where your work truly matters.
As a Section 20 Specialist, you’ll take ownership of the entire Section 20 consultation process—from issuing notices and logging follow-ups to responding to observations within legislative timeframes. You’ll manage your own consultations and ensure all documentation is accurate and compliant. Additionally, you’ll help safeguard financial recovery by issuing invoices for works carried out under Section 20 within the required 18-month timeframe.
No two days are the same! You’ll collaborate with a variety of people across the business, making a real impact. The Section 20 team plays a vital role in ensuring residents have safe, suitable, and secure housing.
What we’re looking for:
• Experience in Section 20 consultation processes, compliance, and service charge administration
• A detail-oriented professional who thrives in a fast-paced environment
• Strong stakeholder engagement skills and a commitment to accuracy
Why you’ll love it:
• A role where every day brings new challenges
• The chance to make a tangible difference for residents
• Be part of a supportive, growing team with opportunities to develop
Ready to make your impact?
If this sounds like you, we would love for you to apply!
Your impact in the role:
• Statutory Consultation & Compliance: Lead on Section 20 statutory consultation processes, ensuring all notices and procedures comply with Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002.
• Major Works Cost Reconciliation: Ensure final costs for major works are reconciled and communicated to residents within statutory deadlines, reducing service charge deficits.
• Resident & Stakeholder Engagement: Manage resident queries and internal communications regarding Section 20 matters, delivering clear, concise guidance on legal requirements
• Collaboration & Internal Support: Work closely with teams including Homeownership, Technical Services, Procurement, Estate Services, Finance, and Service Charges to facilitate a smooth consultation process
• Process Improvement & Risk Management: Identify non-recoverable costs, escalate potential risks, and support operational improvements to enhance efficiency and compliance.
• Data & Reporting: Maintain accurate records on systems like D365, updating consultation trackers and supporting financial reconciliations.
What you'll bring:
• In-depth understanding of legislation relating to service charges and leasehold management (Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002) with knowledge of First-tier Tribunal applications for dispensation and dispute of services charges.
• Strong numerical ability with excellent accuracy and attention to detail.
• Effective communication and interpersonal skills, with proven ability to build and maintain effective relationships with a range of stakeholders.
• Problem solving skills with the ability to apply a logical and methodical approach to analysing data and delivering solution focused outcomes
• Excellent organisational skills with ability to manage workload to meet deadlines and targets
• IT proficiency in Microsoft applications (Excel, Word, Outlook)
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
Contract Type: Permanent, FT, 35 hours
Salary: £35,951 per annum (London weighted salary) or £32,188 per annum (Regional salary)
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile (20-40% in office and 3-4 days working from home) (plus add in link to personas once uploaded)
Closing Date: 11th December 2025
Interview Date: 17th December 2025
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
*Previous Applicants May Not Apply*
Section 20 Specialist Role Profile.pdf
Join our Service Charge Team at L&Q:
Our Section 20 team is expanding! With growing awareness of legislative requirements, demand for our expertise is higher than ever. This is your chance to join a busy, dynamic team where your work truly matters.
As a Section 20 Specialist, you’ll take ownership of the entire Section 20 consultation process—from issuing notices and logging follow-ups to responding to observations within legislative timeframes. You’ll manage your own consultations and ensure all documentation is accurate and compliant. Additionally, you’ll help safeguard financial recovery by issuing invoices for works carried out under Section 20 within the required 18-month timeframe.
No two days are the same! You’ll collaborate with a variety of people across the business, making a real impact. The Section 20 team plays a vital role in ensuring residents have safe, suitable, and secure housing.
What we’re looking for:
• Experience in Section 20 consultation processes, compliance, and service charge administration
• A detail-oriented professional who thrives in a fast-paced environment
• Strong stakeholder engagement skills and a commitment to accuracy
Why you’ll love it:
• A role where every day brings new challenges
• The chance to make a tangible difference for residents
• Be part of a supportive, growing team with opportunities to develop
Ready to make your impact?
If this sounds like you, we would love for you to apply!
Your impact in the role:
• Statutory Consultation & Compliance: Lead on Section 20 statutory consultation processes, ensuring all notices and procedures comply with Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002.
• Major Works Cost Reconciliation: Ensure final costs for major works are reconciled and communicated to residents within statutory deadlines, reducing service charge deficits.
• Resident & Stakeholder Engagement: Manage resident queries and internal communications regarding Section 20 matters, delivering clear, concise guidance on legal requirements
• Collaboration & Internal Support: Work closely with teams including Homeownership, Technical Services, Procurement, Estate Services, Finance, and Service Charges to facilitate a smooth consultation process
• Process Improvement & Risk Management: Identify non-recoverable costs, escalate potential risks, and support operational improvements to enhance efficiency and compliance.
• Data & Reporting: Maintain accurate records on systems like D365, updating consultation trackers and supporting financial reconciliations.
What you'll bring:
• In-depth understanding of legislation relating to service charges and leasehold management (Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002) with knowledge of First-tier Tribunal applications for dispensation and dispute of services charges.
• Strong numerical ability with excellent accuracy and attention to detail.
• Effective communication and interpersonal skills, with proven ability to build and maintain effective relationships with a range of stakeholders.
• Problem solving skills with the ability to apply a logical and methodical approach to analysing data and delivering solution focused outcomes
• Excellent organisational skills with ability to manage workload to meet deadlines and targets
• IT proficiency in Microsoft applications (Excel, Word, Outlook)
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.