Junior Service Manager - CCGS
| Dyddiad hysbysebu: | 28 Tachwedd 2025 |
|---|---|
| Cyflog: | £56,276.00 i £63,176.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £56276.00 - £63176.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Rhagfyr 2025 |
| Lleoliad: | London, SW10 9NH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9289-SC-230 |
Crynodeb
Provide hands-on operational management to the CCGS service, ensuring the delivery of services in line with national service standards. Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets. Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/medical related working closely with the wider MDT. Manage and implement innovation projects to support the development of the service. Be responsible for effective communication including regular team and departmental briefing. Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service. Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation. Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans. Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs. Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures. Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.