Neighbourhood Customer Experience Advisor
| Dyddiad hysbysebu: | 28 Tachwedd 2025 |
|---|---|
| Cyflog: | £26,824 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Rhagfyr 2025 |
| Lleoliad: | Weston-Super-Mare, North Somerset |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Alliance Homes Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We are looking for an individual to join our Housing Services team as our next Customer Experience Advisor within our Community Safety team to take a range of enquiries and give assistance to our customers.
Managing both internal & external calls to customers regarding anti-social behaviour, you will communicate effectively, act quickly and professionally resolve them.
You will get the opportunity to support the team by being the first point of contact to customers wishing to report ASB, you will open ASB cases where appropriate and completing risk assessments. You will also support in managing noise app reports, along with Person Alert requests.
The role includes supporting our reception function at Tamar Court, Worle.
This is a great opportunity to take that next step in your customer service career and learn new skills in Community Safety in a supportive team environment.
About You:
A natural communicator, you can communicate with a wide range of people in a clear and concise manner.
With experience of working in a customer focused/service environment, you will also have high levels of IT literacy and have a flexible approach to supporting your colleagues.
Managing both internal & external calls to customers regarding anti-social behaviour, you will communicate effectively, act quickly and professionally resolve them.
You will get the opportunity to support the team by being the first point of contact to customers wishing to report ASB, you will open ASB cases where appropriate and completing risk assessments. You will also support in managing noise app reports, along with Person Alert requests.
The role includes supporting our reception function at Tamar Court, Worle.
This is a great opportunity to take that next step in your customer service career and learn new skills in Community Safety in a supportive team environment.
About You:
A natural communicator, you can communicate with a wide range of people in a clear and concise manner.
With experience of working in a customer focused/service environment, you will also have high levels of IT literacy and have a flexible approach to supporting your colleagues.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.