Customer Service Officer
| Dyddiad hysbysebu: | 27 Tachwedd 2025 |
|---|---|
| Cyflog: | £13.69 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Rhagfyr 2025 |
| Lleoliad: | Bootle, Merseyside, L20 7HS |
| Cwmni: | Brook Street |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | BBBH428352_1764244597 |
Crynodeb
Position: Full-time temporary Customer Service Officer
Location: Liverpool
Contract: until 29/03/26 with the possibility of extension
Working Hours: Mon-Fri - 8:15am -5pm
Pay rate: £13.69 per hour
Brook Street have an exciting opportunity for an experienced Customer Service Officer to join our public sector client based in Liverpool. This is a temporary assignment which will run until 29/03/26 with a view to extend beyond this date.
Job description:
Working in the Contact Centre as a Customer Services Officer your main responsibility will be to answer calls as well as completing a variety of admin tasks. Calls are received from various bodies, including members of the public, businesses, employees, employers, Local Authorities and building professionals, with the reasons for calling varied in nature. Calls will range from the reporting of an accident, to dealing with a member of the public who requires advice. Resolution of calls will include but is not limited to:
- Providing answers and guidance where appropriate.
- Directing callers to complete on-line forms
- Completing on-line forms on-behalf of callers
- Sending links to guidance via e-mail
- Handing off calls to other areas of HSE
- Re-directing callers to the correct enforcing authority if not for HSE
Requirements:
- Experience of working in a contact centre/front line customer service role
- Excellent communication skills, both written and verbal
- Experience of Microsoft Office Packages
- Able to prioritise workloads
Benefits:
- Weekly pay, holidays and pension scheme
- Location accessible by public transport
Application Process:
To apply for this position, please apply online with your CV in WORD format
Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.