Income Officer
| Dyddiad hysbysebu: | 27 Tachwedd 2025 |
|---|---|
| Cyflog: | £21.0 i £25.0 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £21 - £25 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Rhagfyr 2025 |
| Lleoliad: | Denbigh, Denbighshire, LL18 5UX |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 4750524_1764235225 |
Crynodeb
We're seeking a pro-active and experienced Income Officer in North Wales to support our social housing client on a temporary basis. This is a full-time role, working 37 hours per week on a hybrid basis. You will have a minimum office requirement of 2 x days per week, and will be required to carry out face-to-face tenant visits across your area, so will require a driving licence with valid business insurance.
Key responsibilities:
- Monitor your own caseload of customer rent accounts and identify tenants at risk of arrears
- Making early contact with tenants to prevent arrears from escalating and offer tenancy sustainment support, negotiating affordable payment plans where possible tailored to individual circumstances
- Provide guidance on benefit entitlements including UC, signposting to external support agencies where appropriate
- Liaise with external partners including local authorities and DWP to resolve benefit queries
- Work collaboratively with internal teams such as Housing and Tenancy Support
- Attend case reviews and contribute to action plans for sustaining tenancies
What you'll need to succeed
- Experience in an Income Recovery/Arrears or Tenancy Sustainment role within social housing
- A good knowledge of housing, income management and welfare benefits
- Strong communication and negotiation skills
- Ability to manage a varied caseload and prioritise effectively
- Driving licence with valid business insurance and access to own vehicle
What you'll get in return
- Weekly pay
- Competitive hourly rates
- Option to be paid PAYE or Umbrella
- Hybrid working with mileage reimbursement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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