Administrative Assistant
| Dyddiad hysbysebu: | 26 Tachwedd 2025 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Rhagfyr 2025 |
| Lleoliad: | Stoke-on-Trent, ST4 6QG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9205-25-1766 |
Crynodeb
Key responsibilities include maintaining patient records with precision and using hospital systems to log referrals from both internal and external sources in a timely manner. You will also manage mail correspondence through both electronic and postal channels, ensuring that queries and information are recorded and directed securely and efficiently. In addition, you will provide general office support, performing various administrative tasks to contribute to the smooth and effective running of the Upper GI service. Key Relationships The post holder will interact with: All Directorate Management team members Medical and Nursing staff Administrative and Clerical staff Other Trust personnel, as appropriate External stakeholders relevant to the role or Division Patients and visitors, as required Role Summary The post holder is responsible for the accurate and timely typing of clinical letters across all specialties, along with the distribution and filing of documents. The role also involves managing patient health records, handling telephone enquiries, and ensuring compliance with the Patient Access Policy and Divisional guidelines relating to waiting list management. Key Duties and Responsibilities 1. Communication & Relationship Skills Participate in the Trust's appraisal process, including an initial review within the first 6 months of employment. Maintain effective communication across the Division to ensure information flows efficiently. Represent the Directorate on committees or working groups as required. Communicate with professionalism and integrity, adhering to the NHS Code of Conduct for Managers. 2. Knowledge, Training & Experience NVQ Level 2, OCR Level 2, or equivalent qualification Good general education and proven clerical experience Proficiency in computerised systems and office applications 3. Analytical & Judgement Skills Exercise sound judgement in responding to enquiries and resolving issues. Locate and track patient case notes as required. Support specialty teams in effective inpatient waiting list management. 4. Planning & Organisational Skills Independently plan, organise, and prioritise your own workload. Arrange meetings and manage associated administrative tasks. Ensure clinical letters are typed according to chronological and clinical priority. Manage requests for patient notes and ensure timely correspondence handling. 5. Physical Skills Good manual dexterity and coordination for accurate and efficient keyboard use Responsibilities Patient/Client Care Provide routine information to patients, relatives, and carers concerning appointments and admissions. Handle incoming and outgoing communication in a timely and accurate manner Policy & Service Development Adhere to all departmental policies and procedures. Support continuous service improvement by following and promoting office and secretarial best practices. Assist in the resolution of verbal and formal complaints in line with Trust policies Financial & Physical Resources Use and maintain office equipment appropriately. Monitor and request stationery and other office supplies when necessary Human Resources Provide guidance and demonstrate duties to new team members. Share the daily workload with the specialty team. Maintain positive working relationships and contribute to team effectiveness. Commit to high standards of work and participate in the annual Personal Development Review (PDR) Information Resources Prepare and process documentation, including meeting notes and correspondence Research & Development Participate in surveys or data collection for specific projects, as required. Freedom to Act Work independently within established guidelines, protocols, and procedures. Effort and Working Conditions Physical Effort Light physical duties such as sitting, standing, and walking. Regular use of computer systems (VDU work) Mental Effort Frequent concentration required in an often unpredictable work environment. Ability to manage interruptions and shifting priorities effectively Emotional Effort Occasional indirect exposure to distressing or emotional situations Working Conditions Work across various hospital areas. Frequent use of computers and electronic systems.