Customer Service Associate (Local Authority)
| Dyddiad hysbysebu: | 26 Tachwedd 2025 |
|---|---|
| Cyflog: | £12.68 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Rhagfyr 2025 |
| Lleoliad: | Lincoln, Lincolnshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | OR18350 |
Crynodeb
Neway International are seeking a Customer Service Associate (Corporate Hub – G2) to join our client Lincolnshire County Council, based at the Customer Service Centre, Lancaster House, Lincoln.
Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX Hours: 37 per week (Monday – Friday, 08:00 – 18:00, excluding Public Holidays) Start Date: 08/12/2025 Duration: 4 weeks (temporary peak in workload) Pay Rates: £12.68 PAYE / £16.09 Umbrella IR35 Status: Inside IR35
About the Client
Lincolnshire County Council’s Customer Service Centre is the first point of contact for a wide range of services including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, and Library Services. The team delivers essential services that make a real difference to residents’ lives, from supporting vulnerable children and adults to helping with everyday enquiries such as library renewals.
The Role
As a Customer Service Associate within the Corporate Hub, you will be the first point of contact for District Council services (such as housing repairs) and other local services including Libraries and Heritage enquiries. You will gather and process information efficiently and accurately, ensuring residents receive clear, timely, and professional support.
Key Responsibilities
Act as the first point of contact for a wide range of council services.
Handle enquiries relating to housing repairs, libraries, heritage, and other local services.
Gather and process information accurately and efficiently.
Deliver excellent customer service in a fast-paced environment.
Support residents with enquiries that may have a significant impact on their lives.
Candidate Requirements
Strong communication skills and a passion for delivering excellent customer service.
Good IT skills, with competency in Microsoft Office and Windows.
Ability to work effectively in a busy, varied environment.
Availability to work Monday–Friday over the festive period (excluding Bank Holidays).
Commitment to accuracy, efficiency, and professional service delivery.
Training & Development
You will receive a full induction and relevant training aligned to your role, with ongoing development opportunities provided throughout your assignment.
Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX Hours: 37 per week (Monday – Friday, 08:00 – 18:00, excluding Public Holidays) Start Date: 08/12/2025 Duration: 4 weeks (temporary peak in workload) Pay Rates: £12.68 PAYE / £16.09 Umbrella IR35 Status: Inside IR35
About the Client
Lincolnshire County Council’s Customer Service Centre is the first point of contact for a wide range of services including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, and Library Services. The team delivers essential services that make a real difference to residents’ lives, from supporting vulnerable children and adults to helping with everyday enquiries such as library renewals.
The Role
As a Customer Service Associate within the Corporate Hub, you will be the first point of contact for District Council services (such as housing repairs) and other local services including Libraries and Heritage enquiries. You will gather and process information efficiently and accurately, ensuring residents receive clear, timely, and professional support.
Key Responsibilities
Act as the first point of contact for a wide range of council services.
Handle enquiries relating to housing repairs, libraries, heritage, and other local services.
Gather and process information accurately and efficiently.
Deliver excellent customer service in a fast-paced environment.
Support residents with enquiries that may have a significant impact on their lives.
Candidate Requirements
Strong communication skills and a passion for delivering excellent customer service.
Good IT skills, with competency in Microsoft Office and Windows.
Ability to work effectively in a busy, varied environment.
Availability to work Monday–Friday over the festive period (excluding Bank Holidays).
Commitment to accuracy, efficiency, and professional service delivery.
Training & Development
You will receive a full induction and relevant training aligned to your role, with ongoing development opportunities provided throughout your assignment.