Support Experience Officer
| Dyddiad hysbysebu: | 26 Tachwedd 2025 |
|---|---|
| Cyflog: | £27,532 bob blwyddyn |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 10 Rhagfyr 2025 |
| Lleoliad: | GU34 4GL |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Treloar School and College |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 296892JCP |
Crynodeb
Support Experience Officer
30 - 37 hours per week
Full year or Term-time contract considered
Treloar’s is a charity that provides outstanding education, therapy and care to physically disabled young people, and empowers them to live more independent and fulfilling lives. Our work is only possible thanks to the incredible generosity and loyalty of our supporters – and that’s where you come in.
We’re looking for a motivated and detail-focused Supporter Experience Officer to help deliver an exceptional experience for our donors and event supporters. You’ll play a key role in ensuring our supporter data is accurate and meaningful, enabling us to communicate in a personal, timely, and inspiring way.
Working closely with the wider fundraising team, you’ll help develop creative and engaging supporter journeys, automate processes, and develop lasting relationships with the people who make our work possible.
What you’ll do:
Manage supporter data and segmentation for mailings, e-newsletters, and campaigns
Deliver timely, personalised thank-you messages and donor communications
Support donor retention by monitoring giving patterns and engaging lapsed supporters
Develop supporter journeys and automated touchpoints across email and CRM
Help ensure every donor feels valued and connected to Treloar’s mission
Contribute to events and fundraising campaigns, occasionally outside office hours
Salary:
£27,532 per annum (Term-time only contract — pro rata for part-time, based on 42 hours)
£27,507 per annum (Full-year contract — pro rata for part-time, based on 36.5 hours)
We’re looking for someone who:
Experience working with supporter databases (CRM experience ideal)
Good level of standard education including Maths and English
Proficient in using Microsoft Office Suite
Strong attention to detail and an enthusiasm for using data
The ability to plan, prioritise, and manage a varied workload
A friendly, collaborative, and proactive approach
A genuine passion for Treloar’s mission and values
Why join us?
At Treloar’s, you’ll be part of a passionate team making a real difference in young people’s lives. You’ll enjoy:
A supportive and inclusive working environment
The chance to be part of a purpose-driven organisation with a real sense of community
Excellent training & development opportunities
Life insurance & Critical Illness Cover
Group Personal Pension & Occupational Health schemes
Health Cash Plan & Perkbox discount scheme
Free wellbeing activities (e.g. gym/yoga/Pilates)
Free parking & many other benefits
How to apply?
To apply, please complete our online application form, alternatively please call our Recruitment Team on 01420 547400, ext. 3574 to discuss further.
Closing date: Wednesday 10th December at 12pm
Interview date: W/C 15th December 2025
Treloar Trust is committed to safeguarding children, young people and vulnerable adults. All successful candidates will be subject to a DBS Check along with other relevant employment checks.
For access to the child protection policy and practices of the school or college, as well as the policy regarding the employment of ex-offenders, please click on the following LINK
Registered charity number 1092857.
30 - 37 hours per week
Full year or Term-time contract considered
Treloar’s is a charity that provides outstanding education, therapy and care to physically disabled young people, and empowers them to live more independent and fulfilling lives. Our work is only possible thanks to the incredible generosity and loyalty of our supporters – and that’s where you come in.
We’re looking for a motivated and detail-focused Supporter Experience Officer to help deliver an exceptional experience for our donors and event supporters. You’ll play a key role in ensuring our supporter data is accurate and meaningful, enabling us to communicate in a personal, timely, and inspiring way.
Working closely with the wider fundraising team, you’ll help develop creative and engaging supporter journeys, automate processes, and develop lasting relationships with the people who make our work possible.
What you’ll do:
Manage supporter data and segmentation for mailings, e-newsletters, and campaigns
Deliver timely, personalised thank-you messages and donor communications
Support donor retention by monitoring giving patterns and engaging lapsed supporters
Develop supporter journeys and automated touchpoints across email and CRM
Help ensure every donor feels valued and connected to Treloar’s mission
Contribute to events and fundraising campaigns, occasionally outside office hours
Salary:
£27,532 per annum (Term-time only contract — pro rata for part-time, based on 42 hours)
£27,507 per annum (Full-year contract — pro rata for part-time, based on 36.5 hours)
We’re looking for someone who:
Experience working with supporter databases (CRM experience ideal)
Good level of standard education including Maths and English
Proficient in using Microsoft Office Suite
Strong attention to detail and an enthusiasm for using data
The ability to plan, prioritise, and manage a varied workload
A friendly, collaborative, and proactive approach
A genuine passion for Treloar’s mission and values
Why join us?
At Treloar’s, you’ll be part of a passionate team making a real difference in young people’s lives. You’ll enjoy:
A supportive and inclusive working environment
The chance to be part of a purpose-driven organisation with a real sense of community
Excellent training & development opportunities
Life insurance & Critical Illness Cover
Group Personal Pension & Occupational Health schemes
Health Cash Plan & Perkbox discount scheme
Free wellbeing activities (e.g. gym/yoga/Pilates)
Free parking & many other benefits
How to apply?
To apply, please complete our online application form, alternatively please call our Recruitment Team on 01420 547400, ext. 3574 to discuss further.
Closing date: Wednesday 10th December at 12pm
Interview date: W/C 15th December 2025
Treloar Trust is committed to safeguarding children, young people and vulnerable adults. All successful candidates will be subject to a DBS Check along with other relevant employment checks.
For access to the child protection policy and practices of the school or college, as well as the policy regarding the employment of ex-offenders, please click on the following LINK
Registered charity number 1092857.