Service Delivery and Relationship Manager
| Dyddiad hysbysebu: | 26 Tachwedd 2025 |
|---|---|
| Cyflog: | £46,953.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £46953.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Rhagfyr 2025 |
| Lleoliad: | Leeds, LS11 0DL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B0348-25-0015 |
Crynodeb
TITLE: Service Delivery and Relationship Manager DEPARTMENT: Operational Team LOCATION: Leeds HOURS OF WORK: Up to 37.5 hours per week NATURE OF CONTRACT: Permanent ACCOUNTABLE TO: Service Delivery & Performance Lead Service Delivery & Operational Management: To be responsible for the operational management and delivery of services delivered by Leeds GP Confederation; Lead the effective and efficient operational delivery of the service, ensuring services are patient-focused, safe, and meet contractual and regulatory standards. Ensure adequate leadership and guidance is provided to all operational team members in carrying out first line management responsibilities; Ensure all services provided are patient-focused, of high quality and optimise human, financial and other resources effectively and efficiently; Delivery of all services against contractual requirements including KPIs; attending contract review meetings as needed; Ensure the provision of regular management and contractual reports for service; Ensure services are delivered in line with regulatory compliance; in particular CQC regulations; Delivery of agreed reporting metrics to support the delivery of high quality, patient centred services; Ensure service development and delivery is in accordance with local and national guidelines; Routinely monitor and assess service performance against patient access and demand management targets; Monitor and evaluate performance of the operational team against objectives; identify and manage change; Ensure that services are delivered within budgets, seeking to maximise financial efficiency; Maintain and promote a culture of continuous improvement, innovation, and clinical excellence across the service. Ensure seamless working with the wider Leeds GP Confederation teams. Relationship & Stakeholder Management: Act as the primary relationship lead between Leeds GP Confederation, commissioners, Primary Care Networks, GP Practices, third sector, system partners, and other external stakeholders to ensure collaborative service delivery. Develop and sustain strong working relationships with GP practices, practice managers, community providers, and partner organisations, promoting integrated and high-quality patient care. Represent Leeds GP Confederation at local and regional meetings, partnership boards, and collaborative forums to strengthen service visibility and influence. Proactively engage with external partners to identify opportunities for service development, joint initiatives, and pathway improvements. Communicate effectively with external stakeholders to manage expectations, resolve issues, and maintain confidence in service delivery. Contract & Performance Management: Manage delivery against contractual obligations, ensuring all reports, KPIs, and governance submissions are accurate and timely. Identify and escalate contract risks, developing mitigation plans and working with providers to implement solutions. Support the ongoing evaluation and refinement of service delivery models to ensure contractual compliance and financial sustainability. Lead on the analysis and reporting of performance data, providing clear insight and recommendations for improvement. Quality Assurance & Clinical Governance: Ensure effective systems are in place for clinical quality, safety, and performance monitoring, working closely with providers and clinical leads. Oversee implementation of recommendations from audits, incidents, complaints, and patient feedback to drive quality improvement. Promote a learning culture that supports staff development, reflection, and accountability in delivering high-quality care. Financial & Resource Management: Work with the Finance Team to manage budgets effectively and identify opportunities for cost efficiency. Ensure optimal use of staffing and non-pay resources to deliver best value within financial constraints. Support business case development and funding proposals for service expansion or redesign. Leadership & People Management: Provide visible leadership to operational and administrative teams, fostering a culture of performance, accountability, and professional growth. Support recruitment, and development of staff to maintain a skilled and motivated workforce. Promote staff wellbeing, engagement, and inclusion in line with Leeds GP Confederations values. Encourage collaborative working across internal teams and external partners to deliver seamless patient pathways. Strategic Development: Contribute to the strategic planning and development of Leeds GP Confederation services, aligning local objectives with wider system priorities. Identify opportunities to enhance service provision and strengthen relationships across the Leeds healthcare system. Support innovation and digital transformation initiatives that improve patient access and operational efficiency.