Customer Service Development Manager
| Dyddiad hysbysebu: | 26 Tachwedd 2025 |
|---|---|
| Cyflog: | £28,000.0 i £35,000.0 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31,000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Rhagfyr 2025 |
| Lleoliad: | Bristol, Bristol, BS32 4QN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4750180_1764153139 |
Crynodeb
Your new company
A leading Insurance organisation based in Bradley Stoke, Bristol
Working Pattern
35hrs a week
Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu)
Your new role
- Use KPIs and targets to track progress across the team of 100+ agents.
- Implement 1-to-1 training plans to develop customer service skills of individual team members.
- Provide advice and insights into methods which are leading to overall performance success.
- Host huddles and team discussions to analyse team understanding of their role.
- Implement changes based on customer feedback and call insights.
What you'll need to succeed
- Experience within a coaching capacity, this doesn't have to be sales or customer service focused.
- Ability to lead on a 1-to-1 and larger scale basis.
- Able to support new starters through beginners training.
- Confident in managing senior members on how to improve further or implement changes to their routine.
- Sales, Contact centre, or helpdesk experience is a bonus.
What you'll get in return
- Bonus scheme with potential to earn up to 30% monthly
- Free shares awarded to all employees
- Free onsite parking and electric vehicle charging points
- Car salary sacrifice scheme
- Generous holiday allowance of 23 days plus bank holidays, rising to 25 with service
- Pension contributions matched up to 6.5% and life cover up to four times your salary
- 24/7 confidential wellbeing support for you and your family
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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