IT Support Analyst
| Dyddiad hysbysebu: | 25 Tachwedd 2025 |
|---|---|
| Cyflog: | £32,000 i £35,000.0 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Rhagfyr 2025 |
| Lleoliad: | Salisbury, Wiltshire, SP3 4RY |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4749638_1764062927 |
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Your new company
We are working in an exclusive capacity with a leading organisation undergoing significant digital transformation and expansion. With Azure migration on the horizon and a strong focus on modernising IT services, this is an exciting time to join a forward-thinking team that values continuous improvement and professional development.
Your new role
As an IT Support Analyst, you will be part of a collaborative Service Desk team providing first-line technical support to users across a distributed environment. You'll handle incidents and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. The role also involves asset management, software licencing, and supporting IT projects such as device refresh and provisioning. Occasional travel between sites may be required, so a driving licence is essential.
What you'll need to succeed
- At least 2 years' experience in IT support or a similar role
- Strong knowledge of Microsoft operating systems and Office 365
- Familiarity with ITIL v4 principles
- Excellent troubleshooting and customer service skills
- Ability to work independently and as part of a team
- Eligibility for BPSS and SC clearance (British passport required)
- A proactive, "switched-on" approach and willingness to learn
- Full UK driving licence
Desirable: Experience with Halo Service Management tool, Microsoft Endpoint Configuration Manager (SCCM/MECM), and InTune.
What you'll get in return
- Competitive salary starting at £32,000 with scope to progress to £35,000
- Exposure to digital transformation projects and Azure migration
- Professional development opportunities and ITIL-aligned processes
- A supportive team environment with a focus on growth and improvement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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