Guest Services Mobile Support
| Dyddiad hysbysebu: | 25 Tachwedd 2025 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 23 Rhagfyr 2025 |
| Lleoliad: | BS1 6NL |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 86619 |
Crynodeb
Guest Services Mobile Support ReceptionistThis role covers the geographical location from Cardiff - LondonMonday - Friday, hours vary from 0700-1700Part time 24 hours a week but flexibility and overtime is required for this role.
This is a mobile support role and does require you to have a valid driving license with access to a car.The ultimate goal of the Mobile Support Receptionist is to own the Reception Area and manage the access of all visitors and contractors in accordance with the Client's defined processes. To conduct oneself in a warm, professional and engaging manner and deliver The Signature brand standard service that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues). To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and go above and beyond expectations.
Being Mobile you will be scheduled to work at each of our client's locations. You will be able to adapt, demonstrate agility, and seamlessly adopt and deliver site specific processes, support to cover absences across any Guest Services role, provide resilience and help make our service exceptional.
-To ensure all visitors are appraised of emergency evacuation procedures and made aware of where to enter and leave the Client's premises by way of the designated access points
-To positively identify all visitors and contractors before granting access and checking them in
-To be highly visible, always available and the “go to” person for queries
-To be immaculately groomed, approachable, and helpful always
-To always deliver the Signature brand standard experience
-To handle special requests including preferences for colleague's and visitor's time on site, as well as show intuition and empathy in all kinds of situations
Main Duties
Experience:
-Operate under a “How Can I Help” mindset
-Deliver an experience that is professional, friendly and attentive always
-To anticipate the needs of visitors and colleagues
-To proactively look out for building issues, ensuing a swift resolution
-Proactively manage queues, striving to make the arrival or departure process as efficient as possible
-Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
-Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies
Person Specification
-Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
-Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
-Must be highly proficient in Outlook, Word, Teams, and Chrome
-Essential to be able to process large volume of queries across multiple platforms
-Core skills required: Accountability and responsibility, personal organisation, prioritisation, initiative, engaging with the customer, communication, adaptability, attention to detail
Health and Safety Responsibilites
-Follow Group and company policies and procedures at all times.
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
-Use all work equipment and personal PPE properly and in accordance with training received.
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
This is a mobile support role and does require you to have a valid driving license with access to a car.The ultimate goal of the Mobile Support Receptionist is to own the Reception Area and manage the access of all visitors and contractors in accordance with the Client's defined processes. To conduct oneself in a warm, professional and engaging manner and deliver The Signature brand standard service that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues). To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and go above and beyond expectations.
Being Mobile you will be scheduled to work at each of our client's locations. You will be able to adapt, demonstrate agility, and seamlessly adopt and deliver site specific processes, support to cover absences across any Guest Services role, provide resilience and help make our service exceptional.
-To ensure all visitors are appraised of emergency evacuation procedures and made aware of where to enter and leave the Client's premises by way of the designated access points
-To positively identify all visitors and contractors before granting access and checking them in
-To be highly visible, always available and the “go to” person for queries
-To be immaculately groomed, approachable, and helpful always
-To always deliver the Signature brand standard experience
-To handle special requests including preferences for colleague's and visitor's time on site, as well as show intuition and empathy in all kinds of situations
Main Duties
Experience:
-Operate under a “How Can I Help” mindset
-Deliver an experience that is professional, friendly and attentive always
-To anticipate the needs of visitors and colleagues
-To proactively look out for building issues, ensuing a swift resolution
-Proactively manage queues, striving to make the arrival or departure process as efficient as possible
-Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
-Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies
Person Specification
-Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
-Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
-Must be highly proficient in Outlook, Word, Teams, and Chrome
-Essential to be able to process large volume of queries across multiple platforms
-Core skills required: Accountability and responsibility, personal organisation, prioritisation, initiative, engaging with the customer, communication, adaptability, attention to detail
Health and Safety Responsibilites
-Follow Group and company policies and procedures at all times.
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
-Use all work equipment and personal PPE properly and in accordance with training received.
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.