Stock Controller and Admin
| Dyddiad hysbysebu: | 25 Tachwedd 2025 |
|---|---|
| Cyflog: | £12.45 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Rhagfyr 2025 |
| Lleoliad: | Trafford, Greater Manchester, m17 1py |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | The Best Connection Group Limited |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | JN -092025-12088_1764059049 |
Crynodeb
Job title: Customer Service and Inventory Administrator (ongoing role)
Location: Trafford Park
Hours: Full-time, flexible hours
Pay rate: £12.45 per hour
The Best Connection-Manchester are currently recruiting a skilled and experienced administrator with experience in customer service for our client, a respected and prestigious industry leader based in Trafford Park. This is an exciting opportunity to put your skills to use and join a thriving team!
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Accurately manage customer orders using CSV and macro tools for data handling.
- Prepare and review essential documentation, including DGN forms for export orders.
- Resolve customer complaints within agreed time frames and maintain detailed logs of all interactions.
- Contribute to continuous improvement of customer service processes.
- Complete all administrative KPIs and reporting tools to a high standard.
- Stay informed on product knowledge and company policies.
- Achieve key performance targets such as response times, resolution rates, and customer satisfaction.
- Support stock control processes to ensure accurate inventory levels across multiple customers and contracts.
- Maintain high stock accuracy using WMS systems (such as DLX, Oracle, SAP) and other online tools.
- Report regularly to the Inventory Team Leader on progress, challenges, and operational achievements.
- Build strong, professional relationships with customers, addressing issues promptly and effectively.
- Provide regular updates to management on stock accuracy, administrative tasks, and KPIs.
- Work flexibly between 06:00-22:00 to meet operational needs.
- Support extended shifts during stock takes when required.
Essential
- Proven customer support experience or experience as a client service representative.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritise, and manage time effectively.
- Familiarity with WMS or inventory management systems and practices.
- A problem-solving attitude and genuine passion for helping others.
- Adaptability to meet operational demands, including extended hours when needed.
Desirable
- Knowledge of export documentation and DGN preparation.
- Experience working within a multi-customer environment.
- Familiarity with KPI reporting and performance analysis.
Benefits:
.Temp to perm opportunity
.Weekly pay through the agency
.Friendly and supportive working environment
Start Date: ASAP
Interested? Apply now or contact us today to find out more!