Call Recall Admin Support
| Dyddiad hysbysebu: | 24 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Rhagfyr 2025 |
| Lleoliad: | London, E2 9LS |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A3428-25-0011 |
Crynodeb
Key Responsibilities Call and Recall Management Manage and maintain all call/recall schedules for long-term condition reviews, cervical screening, child immunisations, flu clinics, NHS Health Checks, and other preventative services. Generate and issue patient invitations via SMS, telephone, letter, or digital platforms. Monitor recall lists and ensure all patients are contacted within appropriate clinical timeframes. Update patient records accurately following contact attempts, responses, or completed appointments. Administrative Support Work closely with the Practice Manager and Performance Manager to deliver efficient recall processes. Assist the Performance Manager with tasks related to improving patient uptake, achieving QOF targets, and monitoring recall-related performance metrics. Maintain accurate documentation and contribute to the practices Quality and Outcomes Framework (QOF) and other performance frameworks. Support the creation of clinics by scheduling appointments, managing waiting lists, and ensuring appointment capacity meets demand. Process incoming patient queries related to recall or health checks and signpost appropriately. Data and Record Management Use clinical systems, preferably EMIS Web, to extract recall lists, update patient information, and record outcomes. Ensure all data entry is completed to a high standard and complies with confidentiality, data protection, and GDPR requirements. Identify and escalate any gaps, trends, or overdue patients to the Performance Manager or clinical team. Communication Liaise with clinicians, the Performance Manager, external providers, and patients to support smooth coordination of health reviews and preventative care. Provide clear and professional communication when contacting patients via phone, email, or written correspondence. Offer a supportive and friendly service, maintaining sensitivity when dealing with confidential or personal health matters.