Patient services advisor

Dyddiad hysbysebu:	24 Tachwedd 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	05 Rhagfyr 2025
Lleoliad:	Leicester, LE5 4BP
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A4495-25-0007

Crynodeb

Job responsibilities Reception To deliver a quality reception service, dealing directly with patients, relatives and carers either face to face or by telephone. Reception services include general enquiries, booking or cancelling of appointments, logging of accurate information (e.g. visit requests). To ensure that the reception office, waiting area and consulting rooms are kept prepared, safe and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team To undertake start and end of day procedures in line with practice policies to ensure that the premises are both prepared for the clinical staff to receive patients and are secured after use. Actively promoting and registering patients for the online service and NHS app. To prepare repeat prescriptions within the Practices prescribing policy and guidelines, enabling patients medications to be prescribed effectively. To perform clerical duties for the Practice including sending standard letters to patients, recall/ call processes. To work within the Practices agreed policies and guidelines. Workflow Sort and date stamp all incoming patient-related mail. Scan patient-related documents onto their medical record using read codes as agreed by the clinical team Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale Ensure patient registrations are maintained accurately and complete. Secretarial Provide cover and support for the existing senior patient administrator to include: Administration of patient referrals including 2WW. Process subject access request Process medical reports Coding Identify relevant clinical information contained in patient correspondence Code or free text the clinical information on to the patient record Summarising Transfer patient clinical information from existing patient notes to the SystmOne clinical system, always maintaining accuracy and quality of data Summarise patients medical records using the practice clinical system in accordance with the practice protocols for the recording of clinical information. General Administration Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice, including word/data processing, filing, photocopying and scanning Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Ensure security and confidentiality of patient information is maintained at all times and that the practice conforms to the requirements of the national policies. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy, this will include: Using personal security systems with the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Keeping own work areas and general/patient areas free from hazards. Reporting potential risks identified Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Participate in audit where appropriate Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly GENERAL DUTIES AND RESPONSIBILITIES 1. To develop the ability to work co-operatively with others and be part of the team. 2. To attend meetings as required 3. To attend external and in-house training and development as required. 4. To maintain a pleasant, tidy and safe work area to comply with Health and Safety legislation. 5. To have an awareness of practice security/fire procedures and to carry them out in accordance with practice procedure when required GENERAL TERMS AND CONDITIONS 1. All employees are subject to the requirements of the Health and Safety at Work Act. The postholder is required to ensure, as an employee, that his/her work methods do not endanger other people or themselves 2. A review of all employees individual contribution and future requirements for training and development will be carried out on an annual basis. Throughout the year interim review dates will be set for progress to be discussed and monitored 3. All employees are subject to the requirements of the Data Protection Act, and must maintain strict confidentiality in respect of patients and staff records 4. All employees must comply with current Equal Opportunities legislation and must not discriminate on the ground of race, colour, nationality, ethnic or national grounds, sex, marital status, disability or any other grounds which cannot be shown to be justifiable. 5. This job description may be reviewed in the light of changed service needs and developments. Any changes will be fully discussed with the postholder. The postholder may be required to carry out other projects or duties relating to the grade of the post.