Lewisham N2C Community Pilot Project Support Officer
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £37,259 - £45,356 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 24 December 2025 |
| Location: | Lee, SE12 8LH |
| Company: | South London and Maudsley NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7606216/334-NCL-7606216-MU |
Summary
A Vacancy at South London and Maudsley NHS Foundation Trust.
We have an exciting opportunity to support the implementation of a new community mental health pilot – a strategic priority for the Trust with national visibility through NHS England. Lewisham is one of six national sites selected to test a new model of care for adults with serious mental health needs, led by South London and Maudsley NHS Foundation Trust as part of the Lewisham Mental Health Alliance.
We are seeking candidates with strong administration, project support experience who share the pilot’s ethos of improving outcomes for patients, families, & communities. The post holder will join the core programme team, working with neighbourhood teams to prepare for a new way of delivering mental health services, including cultural change and securing a new facility for a centre planned to open in 2025.
This two-year pilot aims to:
• Focus on people’s life stories & aspirations beyond diagnosis.
• Build trust & offer wider interventions including therapies, medication management, & social support such as employment, leisure, housing, and physical health.
• Involve the voluntary sector for community engagement.
• Address inequalities for Black communities, a key priority in Lewisham.
• Test an ‘open access’ model to eliminate waiting times.
• Provide a day service led by peer support workers with therapeutic & social activities.
• Offer intensive support for those at risk of crisis, including guest beds.
• Engage hard-to-reach individuals to reduce relapse and improve quality of life.
• Postholder will play a key role in supporting the programme’s goals through administrative support, project coordination, monitoring and reporting, risk and issue management, document control, and stakeholder engagement. They will work independently, prioritise competing demands, and demonstrate flexibility and initiative when handling enquiries, promoting a professional and caring image of the team.
Role requires self-motivation, excellent written and verbal communication, interpersonal and organisational skills, and a collaborative approach to delivering a high-quality service. Key responsibilities include:
• Providing administrative support and coordinating day-to-day programme activities.
• Planning and managing meetings and forums: preparing agendas, recording actions, and monitoring progress.
• Acting as the first point of contact for programme correspondence, using judgement to resolve issues.
• Establishing and maintaining systems and processes to ensure efficient delivery of programme objectives.
• Building strong relationships with stakeholders and communicating confidently at all levels.
• Keeping the programme team organised and proactively driving progress.
• Supporting event logistics, including venue booking, circulating joining instructions, managing attendance, and distributing documentation.
This is an opportunity for a dynamic individual to contribute to a high-profile initiative, ensuring smooth operations and effective stakeholder engagement.
South London and Maudsley NHS Foundation Trust (SLaM) offer the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field.
Project Support Duties
• Provide project support to the programme, including supporting the completion and maintenance of key project/programme documents and templates.
• Support the Programme Manager with the delivery of various workstreams and working groups.
• Be responsible for the production of specified deliverables as defined by the Programme Manager by undertaking specific activities, in relation to project coordination, governance, monitoring and reporting, risk and issue management, and document control.
• Plan, prepare and co-ordinate a range of meetings and forums, including confirming agendas, sharing apologies, taking actions, distributing actions and monitoring of actions.
• Be the initial point of contact for all correspondence for the programme, using personal judgment to action and problem solve appropriately.
• Put in place and maintain systems and processes and ensure that the goals and objectives of the programme can be achieved in an effective and efficient way.
• Build and maintain relationships with stakeholders and have the ability to communicate confidently with individuals at all levels both within and outside the organisation.
• Keep the programme team organised and use own initiative to keep the programme moving in the right direction.
• Support with the booking of venues for any events, workshops and meetings, and associated activities such as circulating joining instructions, completing attendance registration, non-routine activity and ensuring all documentations have been distributed.
Project Support duties
• Provide project support to the programme, including supporting the completion and maintenance of key project/programme documents and templates.
• Support the Programme Manager with the delivery of various workstreams and working groups.
• Be responsible for the production of specified deliverables as defined by the Programme Manager by undertaking specific activities, in relation to project coordination, governance, monitoring and reporting, risk and issue management, and document control.
Other duties
• Participate in business, team, and departmental meetings to support service planning and new developments, and to work as part of a team.
• Manage own workload and report any difficulties to line manager.
• Maintain own personal development.
• Undertake any other administrative duties appropriate to the pay band.
This advert closes on Monday 8 Dec 2025
We have an exciting opportunity to support the implementation of a new community mental health pilot – a strategic priority for the Trust with national visibility through NHS England. Lewisham is one of six national sites selected to test a new model of care for adults with serious mental health needs, led by South London and Maudsley NHS Foundation Trust as part of the Lewisham Mental Health Alliance.
We are seeking candidates with strong administration, project support experience who share the pilot’s ethos of improving outcomes for patients, families, & communities. The post holder will join the core programme team, working with neighbourhood teams to prepare for a new way of delivering mental health services, including cultural change and securing a new facility for a centre planned to open in 2025.
This two-year pilot aims to:
• Focus on people’s life stories & aspirations beyond diagnosis.
• Build trust & offer wider interventions including therapies, medication management, & social support such as employment, leisure, housing, and physical health.
• Involve the voluntary sector for community engagement.
• Address inequalities for Black communities, a key priority in Lewisham.
• Test an ‘open access’ model to eliminate waiting times.
• Provide a day service led by peer support workers with therapeutic & social activities.
• Offer intensive support for those at risk of crisis, including guest beds.
• Engage hard-to-reach individuals to reduce relapse and improve quality of life.
• Postholder will play a key role in supporting the programme’s goals through administrative support, project coordination, monitoring and reporting, risk and issue management, document control, and stakeholder engagement. They will work independently, prioritise competing demands, and demonstrate flexibility and initiative when handling enquiries, promoting a professional and caring image of the team.
Role requires self-motivation, excellent written and verbal communication, interpersonal and organisational skills, and a collaborative approach to delivering a high-quality service. Key responsibilities include:
• Providing administrative support and coordinating day-to-day programme activities.
• Planning and managing meetings and forums: preparing agendas, recording actions, and monitoring progress.
• Acting as the first point of contact for programme correspondence, using judgement to resolve issues.
• Establishing and maintaining systems and processes to ensure efficient delivery of programme objectives.
• Building strong relationships with stakeholders and communicating confidently at all levels.
• Keeping the programme team organised and proactively driving progress.
• Supporting event logistics, including venue booking, circulating joining instructions, managing attendance, and distributing documentation.
This is an opportunity for a dynamic individual to contribute to a high-profile initiative, ensuring smooth operations and effective stakeholder engagement.
South London and Maudsley NHS Foundation Trust (SLaM) offer the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field.
Project Support Duties
• Provide project support to the programme, including supporting the completion and maintenance of key project/programme documents and templates.
• Support the Programme Manager with the delivery of various workstreams and working groups.
• Be responsible for the production of specified deliverables as defined by the Programme Manager by undertaking specific activities, in relation to project coordination, governance, monitoring and reporting, risk and issue management, and document control.
• Plan, prepare and co-ordinate a range of meetings and forums, including confirming agendas, sharing apologies, taking actions, distributing actions and monitoring of actions.
• Be the initial point of contact for all correspondence for the programme, using personal judgment to action and problem solve appropriately.
• Put in place and maintain systems and processes and ensure that the goals and objectives of the programme can be achieved in an effective and efficient way.
• Build and maintain relationships with stakeholders and have the ability to communicate confidently with individuals at all levels both within and outside the organisation.
• Keep the programme team organised and use own initiative to keep the programme moving in the right direction.
• Support with the booking of venues for any events, workshops and meetings, and associated activities such as circulating joining instructions, completing attendance registration, non-routine activity and ensuring all documentations have been distributed.
Project Support duties
• Provide project support to the programme, including supporting the completion and maintenance of key project/programme documents and templates.
• Support the Programme Manager with the delivery of various workstreams and working groups.
• Be responsible for the production of specified deliverables as defined by the Programme Manager by undertaking specific activities, in relation to project coordination, governance, monitoring and reporting, risk and issue management, and document control.
Other duties
• Participate in business, team, and departmental meetings to support service planning and new developments, and to work as part of a team.
• Manage own workload and report any difficulties to line manager.
• Maintain own personal development.
• Undertake any other administrative duties appropriate to the pay band.
This advert closes on Monday 8 Dec 2025