One Stop - Online Operations Co-Ordinator
| Dyddiad hysbysebu: | 24 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive Plus Benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Tachwedd 2025 |
| Lleoliad: | Walsall, West Midlands, WS8 7HU |
| Cwmni: | Tesco |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | tesco/TP/13273711/970568 |
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About the role
We are seeking a proactive and detail-oriented Online Operations Co-Ordinator to support the smooth running of our digital platforms and e-commerce operations. The successful candidate will play a key role in managing online inventory, coordinating order fulfilment, liaising with internal teams and external partners, and ensuring a seamless customer experience. This role requires strong organisational skills, a good understanding of online retail systems, and the ability to work in a fast-paced environment.
You will be responsible for
What I do:
• Support the Online Ops & Dev Manager to translate the online business strategy into an actionable change plan with clear accountabilities and business cases. I do this by managing the project plans, next steps trackers for all aggs and Deliverect, as well as wider ops projects.
• I support the Ops Managers with KPI performance reporting, analyzing store and area performances, sharing opportunities with retail teams and Service Support Partners to action improvements in stores and ensure compliance to required routines
• I provide second/third line support where needed to resolve issues both in company owned and franchise stores, upskilling help desk teams to offer continuous improvement in our online processes and support and owning day to day relationships with key supporting functions
• I maintain accurate process maps and training materials for all online routines and monitor and regularly review all risk and compliance controls for online, helping to reduce/mitigate risks over time where possible
• I process online refunds/shrinkage, raising claims with third parties and route causing poor performance to drive improvements with stores and providers by working closely with the Ops Managers
• I distribute next steps from project meetings and track their progress / resolution
• I manage all of the Online teams invoicing and raise POs promptly, liaising with finance to resolve any issues quickly
• I perform daily/weekly order checks by running reports and investigate where necessary, liaising with the Ops Managers to fins solutions
• I contact and engage with stores when appropriate – celebrating success and discussing solutions if underperforming
• I ensure all Zen Desk queries are responded to promptly
• New store set up for company • Closures, checks and tracking of performance of new & existing stores and zones (one stop control or competitors)
• I support the Ops Managers in managing our tech supplier Vista and manage the break fix process for store equipment
• I support the wider Online team with administration tasks such as POP, PIA, CAFs and Supplier set up processes
• I support with the onboarding process for all new company stores onto our online platforms, and support with Franchise stores when required
Skills I need:
Technical Skills:
• Good analysis and decision-making
• Good understanding of Microsoft Office, particularly Excel
• Excellent time management, planning and organisational skills
Qualifications:
• Ops experience (preferable but not essential)
• Project Management (preferable but not essential)
You will need
0What’s in it for you
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.
Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.
Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Click here.
Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here
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*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd