Outpatients Reception Team Leader | Tameside and Glossop Integrated Care NHS Foundation Trust
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,937 - £26,598 Pro Rata Per Annum |
| Hours: | Part time |
| Closing date: | 24 December 2025 |
| Location: | Ashton-under-Lyne, OL6 9RW |
| Company: | Tameside and Glossop Integrated Care NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7636710/245-ADM3OP-10-25-A |
Summary
Outpatients Reception Team Leader
Band 322.5hours per week
***Previous applicants need not apply***
The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 8am to 8pm Monday to Sunday, inc. Bank holidays. The successful candidate must be able to support the flexibility of the rota.
We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.
Please note this role may require physical effort at times when preparing and managing patients Medical Records
To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times.
The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day. This will include the use of current patient administration software and effectively communicating with our patients and other Trust staff members, both clinical and non-clinical supporting the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.
Assisting patients, verifying and updating patient details, directing visitors to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner.
The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.
An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Compassion
• Accountability
• Respect
• Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.
The person specification below is not the full personspecification butoutlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role is unfortunatelynot eligible for visa sponsorshipunder the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand the required skill level set by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.
This advert closes on Monday 8 Dec 2025
Band 322.5hours per week
***Previous applicants need not apply***
The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 8am to 8pm Monday to Sunday, inc. Bank holidays. The successful candidate must be able to support the flexibility of the rota.
We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.
Please note this role may require physical effort at times when preparing and managing patients Medical Records
To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times.
The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day. This will include the use of current patient administration software and effectively communicating with our patients and other Trust staff members, both clinical and non-clinical supporting the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.
Assisting patients, verifying and updating patient details, directing visitors to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner.
The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.
An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Compassion
• Accountability
• Respect
• Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.
The person specification below is not the full personspecification butoutlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role is unfortunatelynot eligible for visa sponsorshipunder the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand the required skill level set by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.
This advert closes on Monday 8 Dec 2025