Patient Navigator | The Newcastle upon Tyne Hospitals NHS Foundation Trust

Dyddiad hysbysebu:	24 Tachwedd 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£24,937 - £26,598 per annum
Oriau:	Llawn Amser
Dyddiad cau:	24 Rhagfyr 2025
Lleoliad:	317 01 Freeman Hospital, NE7 7DN
Cwmni:	The Newcastle upon Tyne Hospitals NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7619333/317-2025-47-29-DR

Crynodeb

A new, exciting opportunity has arisen for enthusiastic, organised and motivated individuals to join Cancer Services & Clinical Haematology as a Patient Navigator.

The role involve working closely with Clinical staff within tumour groups. Post holders will be required to provide an efficient referral service to Cancer Services, managing the flow of New Patients, through a single point of access to Cancer Services, and appointing appropriate appointments within their pathway targets and meeting cancer targets. They will liaise with clinical teams, external health care providers and Speciality teams within the Trust. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service. Though the job can be challenging at times it is also rewarding.

The role has lots of variety and ad-hoc demands and the post holders must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills.
• Requesting scans and results from relevant external Healthcare providers
• Make New Patient appointments in the appropriate clinics within the required timescale and ensuring cancer targets are met
• Talking to patients over the telephone and ensuring that their queries are dealt with efficiently
• Working with other departments within the board including Radiotherapy and Chemotherapy team
• Ad hoc duties as requested by the clinical team
• Working within a team of Patient Navigators and admin support, led by the Clinic Co-ordinator, to provide a comprehensive Referral Service
• Communicate with Consultants, Medical Staff and other clinical members of their team i.e. Specialist Nurses
• Communicate with patients regarding appointments and admissions at the request of the medical staff
• Provide cover for Pathway Navigator/Clinic Co-ordinator as required
• Cover Administrator Support posts Trust wide as required
• To manage the flow of patients through the single point of access service
• Managing administration of referral spreadsheets
• Interview date: Friday 19 December 2025
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital

• Royal Victoria Infirmary (RVI)

• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

• Newcastle Dental Hospital

• Newcastle Fertility Centre

• Northern Centre for Cancer Care, North Cumbria

• Northern Genetics Service

• Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust
• To manage the flow of patients through the single point of access service
• Ensure efficiency of appointment system; monitor the flow of patients into the system and report any concerns
• Liaise with relevant staff from various health care settings reporting issues and or concerns
• To maintain awareness of service delivery developments and contribute to the implementation of change within the service
• To provide a comprehensive, administrative and clerical support for the Team including issue logs
• Receive and make calls as required
• To work flexibly within the team, providing support and training to colleagues in the team
• Supervise, train and develop other clerical staff
• Information management and data quality is essential to ensuring effective management of appointment ledgers


This advert closes on Thursday 4 Dec 2025

Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd

Gwybodaeth am Hyderus o ran Anabledd

Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.