Customer Experience Host
| Dyddiad hysbysebu: | 24 Tachwedd 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Rhagfyr 2025 |
| Lleoliad: | RG14 2FN |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 86373 |
Crynodeb
Monday to Friday - 40 hours per week with 1 hour unpaid lunch - £12.60 per hour
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our
customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and
people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if
we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of
company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for
new ways to do things better or fixing problems, going the extra mile for our colleagues and customers
and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds.
Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting
our customers at the heart of everything we do.
Job objectives and responsibilities
- Deliver exceptional customer service to all Vodafone guests and employees.
- Represent Mitie in a professional, proficient, and personable manner at all times.
- Provide a proactive and engaging reception and front-of-house service across all meeting, event and guest spaces.
- Ensure prompt reporting and communication regarding any faults, feedback or Health & Safety issues.
Main duties
Reception Responsibilities
- Provide a warm welcome to Vodafone employees, contractors and visitors, including greeting guests while standing for
regular periods.
- Proactively engage with users of meeting and event spaces to ensure a positive experience.
- Manage visitor registration using Proxyclick and issue access passes.
- Assist visitors by introducing them to relevant amenities and ensure they are looked after.
- Notify hosts of guest arrivals via VGreet and direct communication (phone/email).
- Provide guidance on meeting room bookings and system usage (self-service model). - Complete host checks for all pre booked meetings - Keep reception areas, meeting rooms and guest spaces clean and presentable. - Conduct checks and report maintenance issues promptly. - Assist visitors with taxi bookings or local transport information. - Ensure thorough shift handovers and adhere to rota punctuality. - Answer all calls promptly and professionally using the agreed greeting. - Provide switchboard cover during lunch and leave periods (training provided). - Support events in spaces such as The Pavilion. - Conduct floor walks and host checks to ensure space usage compliance. Security Awareness - Stay alert and report suspicious behaviour or security incidents. - Liaise with building security and site managers as needed.
Person Specification
Essential
- Previous experience in a reception or front-of-house role.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Positive, flexible team player with a proactive attitude.
- Ability to remain calm under pressure and consistently deliver high-level customer service.
- Capable of standing for prolonged periods during greeting duties.
Desirable
- Fire Warden and First Aid training (or willingness to obtain).
- Familiarity with Visitor Management Systems (e.g., Proxyclick, VGreet).
- Experience supporting or coordinating events.
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service
delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
· Ensure compliance with Mitie's information security procedures in all activities; · Proactively identify and report security risks to your manager; · Report actual and suspected security incidents;
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our
customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and
people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if
we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of
company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for
new ways to do things better or fixing problems, going the extra mile for our colleagues and customers
and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds.
Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting
our customers at the heart of everything we do.
Job objectives and responsibilities
- Deliver exceptional customer service to all Vodafone guests and employees.
- Represent Mitie in a professional, proficient, and personable manner at all times.
- Provide a proactive and engaging reception and front-of-house service across all meeting, event and guest spaces.
- Ensure prompt reporting and communication regarding any faults, feedback or Health & Safety issues.
Main duties
Reception Responsibilities
- Provide a warm welcome to Vodafone employees, contractors and visitors, including greeting guests while standing for
regular periods.
- Proactively engage with users of meeting and event spaces to ensure a positive experience.
- Manage visitor registration using Proxyclick and issue access passes.
- Assist visitors by introducing them to relevant amenities and ensure they are looked after.
- Notify hosts of guest arrivals via VGreet and direct communication (phone/email).
- Provide guidance on meeting room bookings and system usage (self-service model). - Complete host checks for all pre booked meetings - Keep reception areas, meeting rooms and guest spaces clean and presentable. - Conduct checks and report maintenance issues promptly. - Assist visitors with taxi bookings or local transport information. - Ensure thorough shift handovers and adhere to rota punctuality. - Answer all calls promptly and professionally using the agreed greeting. - Provide switchboard cover during lunch and leave periods (training provided). - Support events in spaces such as The Pavilion. - Conduct floor walks and host checks to ensure space usage compliance. Security Awareness - Stay alert and report suspicious behaviour or security incidents. - Liaise with building security and site managers as needed.
Person Specification
Essential
- Previous experience in a reception or front-of-house role.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Positive, flexible team player with a proactive attitude.
- Ability to remain calm under pressure and consistently deliver high-level customer service.
- Capable of standing for prolonged periods during greeting duties.
Desirable
- Fire Warden and First Aid training (or willingness to obtain).
- Familiarity with Visitor Management Systems (e.g., Proxyclick, VGreet).
- Experience supporting or coordinating events.
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service
delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
· Ensure compliance with Mitie's information security procedures in all activities; · Proactively identify and report security risks to your manager; · Report actual and suspected security incidents;