Operational Growth- SME
| Dyddiad hysbysebu: | 21 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £65000-65000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Rhagfyr 2025 |
| Lleoliad: | Home based, b92 0pe |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 305060-43797997 |
Crynodeb
Serco Limited
Operational Growth
- SME Serco Environmental Services
Home based role
£65,000 plus company car, bonus and private medical cover
Join Us as an Operational Growth Subject Matter Expert (SME)
Are you ready to play a pivotal role in shaping innovative, commercially viable solutions that make a real impact?
Working in Serco Environmental Services, every day is an opportunity to create cleaner, greener, and safer communities. From waste and recycling to grounds maintenance and cleansing, we deliver essential services that touch millions of lives. Join us and be part of a team that combines innovation with purpose—where your expertise helps shape sustainable solutions for the future.
At Serco, our Environmental Services Portfolio is at the heart of delivering essential services to communities, and we’re looking for an Operational Growth SME to help us take it to the next level.
In this role, you’ll work closely with our Growth Team to provide expert input across new business bids, solution development, and mobilisation planning. Your insights will ensure our operational propositions are customer-focused, operationally informed, commercially sound, and built on lean, effective processes.
From researching and designing technical solutions to optimising service delivery, you’ll influence the full spectrum of activities across recycling and waste collections, cleansing services, and grounds maintenance. You’ll interpret customer requirements, incorporate industry best practice and technological innovations, and support continuous improvement within our Environmental Services Business Unit.
If you’re passionate about driving operational excellence and shaping solutions that deliver real value, we’d love to hear from you.
Main accountabilities:
Operational Solution Development
· Provide detailed input into bid solutions to ensure technical accuracy and service deliverability.
· Work with the Solutions and routing lead to validate route designs, resourcing models, and depot/logistic assumptions.
· Lead operational reviews of bid content, including method statements, mobilisation plans and risk registers.
· Offer insight into emerging best practice, technology and innovation in waste, recycling and cleansing services.
· Prepare and present technical black hat packs.
· Ensure due diligence is undertaken on all ES bids and actively participate in new site and contract visits
Mobilisation Support
· Support mobilisation teams by translating bid-stage solutions into actionable operational plans.
· Lead site visits, depot readiness assessments and service launch risk reviews.
· Provide on the ground operational leadership during critical mobilisation periods if required.
Stakeholder engagement
· Act as the operational link between Growth, Solutions, Projects and live operational teams.
· Engage with Local Authority clients and internal stakeholders to test, shape and refine proposed models.
· Represent Serco’s operational capability during client presentations, site visits and BAFO negotiations.
Continuous Improvement
· Capture operational lessons learnt from previous solutions and mobilisations to feed into future bids and tenders.
· Identify opportunities for innovation, efficiency and service enhancement across existing and proposed new contacts.
What you’ll need to do the role
· Flexible to travel nationally when required
· GCSE – English & Maths
· Previous experience within Environmental Services
· A confident self-starter, numerate and analytical working and able to work on multiple projects simultaneously
· Have an understanding of vehicle and staff planning, depot logistics, waste flow management and in cab systems
· Able to interpret and apply contractual specifications, technical appendices and service output requirements
· Excellent stakeholder and communication skills – able to influence across operations, commercial and client teams
· Demonstrated experience in operational planning, mobilisation or transformation
· Proven contribution to successful public sector bids or service transitions (directly or in a supporting role)
· Highly collaborative, detail-oriented and delivery focused.
· Comfortable working in a matrix environment and across multiple live bids
What we offer:
· Company car
· Company bonus
· Private Medical cover
· Salary: Competitive salaries with annual reviews
· Pension: Up to 6% contributory pension scheme
· Holidays: 25 days' annual leave plus bank holidays
· Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
· Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
· Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
· Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
Operational Growth
- SME Serco Environmental Services
Home based role
£65,000 plus company car, bonus and private medical cover
Join Us as an Operational Growth Subject Matter Expert (SME)
Are you ready to play a pivotal role in shaping innovative, commercially viable solutions that make a real impact?
Working in Serco Environmental Services, every day is an opportunity to create cleaner, greener, and safer communities. From waste and recycling to grounds maintenance and cleansing, we deliver essential services that touch millions of lives. Join us and be part of a team that combines innovation with purpose—where your expertise helps shape sustainable solutions for the future.
At Serco, our Environmental Services Portfolio is at the heart of delivering essential services to communities, and we’re looking for an Operational Growth SME to help us take it to the next level.
In this role, you’ll work closely with our Growth Team to provide expert input across new business bids, solution development, and mobilisation planning. Your insights will ensure our operational propositions are customer-focused, operationally informed, commercially sound, and built on lean, effective processes.
From researching and designing technical solutions to optimising service delivery, you’ll influence the full spectrum of activities across recycling and waste collections, cleansing services, and grounds maintenance. You’ll interpret customer requirements, incorporate industry best practice and technological innovations, and support continuous improvement within our Environmental Services Business Unit.
If you’re passionate about driving operational excellence and shaping solutions that deliver real value, we’d love to hear from you.
Main accountabilities:
Operational Solution Development
· Provide detailed input into bid solutions to ensure technical accuracy and service deliverability.
· Work with the Solutions and routing lead to validate route designs, resourcing models, and depot/logistic assumptions.
· Lead operational reviews of bid content, including method statements, mobilisation plans and risk registers.
· Offer insight into emerging best practice, technology and innovation in waste, recycling and cleansing services.
· Prepare and present technical black hat packs.
· Ensure due diligence is undertaken on all ES bids and actively participate in new site and contract visits
Mobilisation Support
· Support mobilisation teams by translating bid-stage solutions into actionable operational plans.
· Lead site visits, depot readiness assessments and service launch risk reviews.
· Provide on the ground operational leadership during critical mobilisation periods if required.
Stakeholder engagement
· Act as the operational link between Growth, Solutions, Projects and live operational teams.
· Engage with Local Authority clients and internal stakeholders to test, shape and refine proposed models.
· Represent Serco’s operational capability during client presentations, site visits and BAFO negotiations.
Continuous Improvement
· Capture operational lessons learnt from previous solutions and mobilisations to feed into future bids and tenders.
· Identify opportunities for innovation, efficiency and service enhancement across existing and proposed new contacts.
What you’ll need to do the role
· Flexible to travel nationally when required
· GCSE – English & Maths
· Previous experience within Environmental Services
· A confident self-starter, numerate and analytical working and able to work on multiple projects simultaneously
· Have an understanding of vehicle and staff planning, depot logistics, waste flow management and in cab systems
· Able to interpret and apply contractual specifications, technical appendices and service output requirements
· Excellent stakeholder and communication skills – able to influence across operations, commercial and client teams
· Demonstrated experience in operational planning, mobilisation or transformation
· Proven contribution to successful public sector bids or service transitions (directly or in a supporting role)
· Highly collaborative, detail-oriented and delivery focused.
· Comfortable working in a matrix environment and across multiple live bids
What we offer:
· Company car
· Company bonus
· Private Medical cover
· Salary: Competitive salaries with annual reviews
· Pension: Up to 6% contributory pension scheme
· Holidays: 25 days' annual leave plus bank holidays
· Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
· Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
· Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
· Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
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