Patient Contact Assessor Team Leader
| Dyddiad hysbysebu: | 21 Tachwedd 2025 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Rhagfyr 2025 |
| Lleoliad: | Rugby, CV22 5PX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9218-25-1300 |
Crynodeb
Conduct proactive telephone screening to assess lung cancer risk, following national protocols. Book appointments for eligible patients at local mobile scanning clinics. Provide compassionate and professional communication, addressing patient concerns and offering support. Assist patients with booking appointments for Low Dose CT scans at local mobile clinics, managing appointments with attention to detail and strong organisational skills. Collaborate with Lung Cancer Screening Specialist Nurses, ensuring patients are well-prepared for their appointments, and escalating high-risk cases during consultations. Offer reassurance and support to patients, especially in complex situations, using empathetic communication techniques. Respond to telephone queries and monitor the Lung Cancer Screening generic email inbox. Maintain strict patient confidentiality and compliance with data protection regulations. Escalate clinical concerns to specialist nurses or other healthcare professionals for further assessment. Support patients from diverse backgrounds, utilising interpreter services where required. Accurately add encounters and referrals for patients requiring secondary care. Communicate effectively with patients who may have difficulty expressing themselves, using de-escalation techniques when necessary. Provide VBT (Very Brief Advice) to current smokers, offering encouragement and support to quit smoking. Work collaboratively with multidisciplinary teams, sharing knowledge while respecting role boundaries. For further details of the role please see the attached job description.