2nd Line Engineer
| Dyddiad hysbysebu: | 21 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £35-40k |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Rhagfyr 2025 |
| Lleoliad: | Bristol |
| Cwmni: | The Compleat Food Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1463 |
Crynodeb
Job Advert
IT 2nd Line Engineer – Bristol
£35,000–£40,000 | Permanent | Bristol (Hybrid with onsite focus)
The Compleat Food Group
Join TCFG and help keep our fast-moving food business running smoothly.
We’re on a mission to create great tasting food that’s better for people and the planet — and our IT team plays a crucial role in
keeping our operations connected, efficient, and resilient. We’re now looking for an experienced IT 2nd Line Engineer to support
our Bristol site and wider Group locations.
If you thrive in fast-paced environments, love solving technical challenges, and want to be part of a collaborative, purpose-led
organisation, we’d love to hear from you.
About the Role
This role provides 2nd line technical support across TCFG, with priority given to your home site in Bristol. You’ll handle
escalated incidents, deliver exceptional customer service, support infrastructure troubleshooting, and help drive continuous
improvement across our IT operations.
You’ll work both onsite and remotely, supporting a diverse set of users within a 24/7, time-critical manufacturing environment.
What You’ll Be Doing
* Manage and resolve escalated incidents from the Service Desk within SLA
* Work collaboratively with the 2nd Line Engineering team to meet Group-wide SLAs
* Support Problem Management by performing root cause analysis
* Partner with the Systems Administration team to resolve infrastructure issues
* Provide support for IT projects, ensuring delivery on time, on budget and to quality standards
* Act as an escalation point as part of the Out of Hours rota
* Communicate clearly and consistently with customers across the business
* Maintain accurate updates, documentation, and progress reports
* Travel to other sites when required (including occasional overnight stays)
* Proactively contribute ideas to enhance service delivery and user experience
What You’ll Bring
Technical Skills & Experience
* Experience working in a fast-paced manufacturing environment (essential)
* Strong hands-on support experience across desktops, laptops, printers
* Detailed knowledge of Microsoft 365, Microsoft networking, VPNs, WANs, and end-user support
* Experience acting as a point of contact for service-related queries
* Strong questioning, fault-finding, and troubleshooting skills
* Experience working within a geographically dispersed IT function
* Ability to manage multiple priorities across incidents and project work
* Confident communication (written and verbal) with a range of stakeholders
* Proven ownership of customer issues and escalations
Personal Qualities
* Drives for Results – tenacious, proactive, accountable
* Passion for Learning – quick to learn, adaptable, curious
* Customer Orientation – committed to delivering great service
* High-Impact Communication – clear, concise, credible
Qualifications
* A-Level qualifications or equivalent (essential)
* Microsoft certifications (desirable)
* Full UK driving licence (essential)
What Success Looks Like
* Meeting incident resolution SLAs
* Strong customer satisfaction scores
* Achieving personal objectives set with the IT Service Desk Manager
About The Compleat Food Group
At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to
create Food to Feel Good - great quality, tasty and affordable food that people love to eat.
We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real
Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio,
we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products,
continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice.
With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape
the future of food for the better.
We are backed by European private equity firm PAI Partners.
IT 2nd Line Engineer – Bristol
£35,000–£40,000 | Permanent | Bristol (Hybrid with onsite focus)
The Compleat Food Group
Join TCFG and help keep our fast-moving food business running smoothly.
We’re on a mission to create great tasting food that’s better for people and the planet — and our IT team plays a crucial role in
keeping our operations connected, efficient, and resilient. We’re now looking for an experienced IT 2nd Line Engineer to support
our Bristol site and wider Group locations.
If you thrive in fast-paced environments, love solving technical challenges, and want to be part of a collaborative, purpose-led
organisation, we’d love to hear from you.
About the Role
This role provides 2nd line technical support across TCFG, with priority given to your home site in Bristol. You’ll handle
escalated incidents, deliver exceptional customer service, support infrastructure troubleshooting, and help drive continuous
improvement across our IT operations.
You’ll work both onsite and remotely, supporting a diverse set of users within a 24/7, time-critical manufacturing environment.
What You’ll Be Doing
* Manage and resolve escalated incidents from the Service Desk within SLA
* Work collaboratively with the 2nd Line Engineering team to meet Group-wide SLAs
* Support Problem Management by performing root cause analysis
* Partner with the Systems Administration team to resolve infrastructure issues
* Provide support for IT projects, ensuring delivery on time, on budget and to quality standards
* Act as an escalation point as part of the Out of Hours rota
* Communicate clearly and consistently with customers across the business
* Maintain accurate updates, documentation, and progress reports
* Travel to other sites when required (including occasional overnight stays)
* Proactively contribute ideas to enhance service delivery and user experience
What You’ll Bring
Technical Skills & Experience
* Experience working in a fast-paced manufacturing environment (essential)
* Strong hands-on support experience across desktops, laptops, printers
* Detailed knowledge of Microsoft 365, Microsoft networking, VPNs, WANs, and end-user support
* Experience acting as a point of contact for service-related queries
* Strong questioning, fault-finding, and troubleshooting skills
* Experience working within a geographically dispersed IT function
* Ability to manage multiple priorities across incidents and project work
* Confident communication (written and verbal) with a range of stakeholders
* Proven ownership of customer issues and escalations
Personal Qualities
* Drives for Results – tenacious, proactive, accountable
* Passion for Learning – quick to learn, adaptable, curious
* Customer Orientation – committed to delivering great service
* High-Impact Communication – clear, concise, credible
Qualifications
* A-Level qualifications or equivalent (essential)
* Microsoft certifications (desirable)
* Full UK driving licence (essential)
What Success Looks Like
* Meeting incident resolution SLAs
* Strong customer satisfaction scores
* Achieving personal objectives set with the IT Service Desk Manager
About The Compleat Food Group
At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to
create Food to Feel Good - great quality, tasty and affordable food that people love to eat.
We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real
Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio,
we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products,
continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice.
With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape
the future of food for the better.
We are backed by European private equity firm PAI Partners.