Gateway Helpline Coordinator
| Dyddiad hysbysebu: | 21 Tachwedd 2025 |
|---|---|
| Cyflog: | £15,133.99 bob blwyddyn |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 08 Rhagfyr 2025 |
| Lleoliad: | TR1 3BN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Age UK Cornwall |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
We are seeking an additional team member to join our Gateway team, who provides a 'first point of contact' service to the people who access our organisation through the helpline, in person or via email or social media.
The role will involve actively listening to their conversation, assessing their circumstances, identifying a range of solutions and supporting the person to access the most appropriate option or range of options for their needs through a focussed, guided conversation.
Are you good listener? Do you like helping and supporting others?
This role would suit someone with strong interpersonal skills who can provide guidance, reassurance and decision-making support to our helpline.
If you are creative, dedicated with a passion to improving the Health and Well-being of people and their communities, we would love to hear from you. A full driving licence and access to a car is desirable for the purpose attending events and running a stand.
If you are interested and want to know more, give our HR Team a call on 01872 266881 for a chat. As an organisation, we encourage flexible working patterns and are open to negotiation and making reasonable adjustments. Talk to us about the flexibility and adjustments you need, and we will explore what’s possible for the role.
Hours of Work: 22.5 hours a week over 3 days, 8:30am – 4:30pm, days to be agreed with the requirement to undertake, with notice, occasional weekend, evening and bank holiday support cover from time to time.
Duration: 12 months fixed term contract initially
DBS: This role is subject to a Standard DBS check
Since 2022, Age UK Cornwall & The Isles of Scilly, Partners (including Chaos Group, Volunteer Cornwall, Cornwall Neighbourhoods for Change and others) and Integrated Care Board have been working together to improve access to services, with the aim of reducing demand on acute services. Our partnership supports the community, coordinating holistic solutions to local challenges. This partnership and collaboration ensures that the project has a greater engagement and reach within local communities, helping the right people at the right time and developing innovative results.
We pride ourselves in delivering a person-centred approach and a willingness to adapt to a person’s needs and wishes. Individual wellbeing is paramount at all times. Training will be given but your commitment to inspiring people to age well and live well and your values are paramount.
We will give you the opportunity to make a difference to our future and the opportunity to be part of our close-knit and friendly organisation. If you have ideas, then we will listen and work with you to implement improvements. By joining us you can make a real difference to people in later life.
Rewards and Benefits:
• 30 days holiday pro-rata for your first year which includes the bank holidays plus
• 1 day for your birthday (or nearest workday) and
• 2 days to take between 1st December and 31st January
• Your holiday entitlement increases 1 day a year up to a maximum of +8 days pro-rata
• Healthy Workplace Scheme (search Healthy Cornwall for more information)
• Cycle and Tech Scheme
• Health Benefits Scheme
• Blue Light Card Rewards
• Age UK discounts app
• A rewarding and purposeful experience - adding real value to people’s lives
Application deadline: Monday 8th December 2025
CVs and cover letters are not required but can be submitted to support your application if you wish. If you need any support with your application or require your application in a certain format, please don't hesitate to contact us.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The organisation is positive about employing people with disabilities. We know there’s a wealth of talent among people who have a disability as well as those who have experience of mental or physical health challenges. So, if you need any support with your application or if you require your application in a different format please just give us a call on 01872 266881.
If you choose to disclose a disability on your application form and you meet the essential criteria set out in the person specification, we commit to inviting you to an interview.
We believe in a world that is fair, inclusive and equitable. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging. We want to recruit people who can add fresh perspectives, innovative ideas or challenge group think.
We are especially interested in people whose experiences of life (on a low income, of migration, of being in a racialised community, of the care system, of being LGBTQ+ or living with a disability) help us to see things we might otherwise miss. Whatever your story is we want to hear it.
The role will involve actively listening to their conversation, assessing their circumstances, identifying a range of solutions and supporting the person to access the most appropriate option or range of options for their needs through a focussed, guided conversation.
Are you good listener? Do you like helping and supporting others?
This role would suit someone with strong interpersonal skills who can provide guidance, reassurance and decision-making support to our helpline.
If you are creative, dedicated with a passion to improving the Health and Well-being of people and their communities, we would love to hear from you. A full driving licence and access to a car is desirable for the purpose attending events and running a stand.
If you are interested and want to know more, give our HR Team a call on 01872 266881 for a chat. As an organisation, we encourage flexible working patterns and are open to negotiation and making reasonable adjustments. Talk to us about the flexibility and adjustments you need, and we will explore what’s possible for the role.
Hours of Work: 22.5 hours a week over 3 days, 8:30am – 4:30pm, days to be agreed with the requirement to undertake, with notice, occasional weekend, evening and bank holiday support cover from time to time.
Duration: 12 months fixed term contract initially
DBS: This role is subject to a Standard DBS check
Since 2022, Age UK Cornwall & The Isles of Scilly, Partners (including Chaos Group, Volunteer Cornwall, Cornwall Neighbourhoods for Change and others) and Integrated Care Board have been working together to improve access to services, with the aim of reducing demand on acute services. Our partnership supports the community, coordinating holistic solutions to local challenges. This partnership and collaboration ensures that the project has a greater engagement and reach within local communities, helping the right people at the right time and developing innovative results.
We pride ourselves in delivering a person-centred approach and a willingness to adapt to a person’s needs and wishes. Individual wellbeing is paramount at all times. Training will be given but your commitment to inspiring people to age well and live well and your values are paramount.
We will give you the opportunity to make a difference to our future and the opportunity to be part of our close-knit and friendly organisation. If you have ideas, then we will listen and work with you to implement improvements. By joining us you can make a real difference to people in later life.
Rewards and Benefits:
• 30 days holiday pro-rata for your first year which includes the bank holidays plus
• 1 day for your birthday (or nearest workday) and
• 2 days to take between 1st December and 31st January
• Your holiday entitlement increases 1 day a year up to a maximum of +8 days pro-rata
• Healthy Workplace Scheme (search Healthy Cornwall for more information)
• Cycle and Tech Scheme
• Health Benefits Scheme
• Blue Light Card Rewards
• Age UK discounts app
• A rewarding and purposeful experience - adding real value to people’s lives
Application deadline: Monday 8th December 2025
CVs and cover letters are not required but can be submitted to support your application if you wish. If you need any support with your application or require your application in a certain format, please don't hesitate to contact us.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The organisation is positive about employing people with disabilities. We know there’s a wealth of talent among people who have a disability as well as those who have experience of mental or physical health challenges. So, if you need any support with your application or if you require your application in a different format please just give us a call on 01872 266881.
If you choose to disclose a disability on your application form and you meet the essential criteria set out in the person specification, we commit to inviting you to an interview.
We believe in a world that is fair, inclusive and equitable. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging. We want to recruit people who can add fresh perspectives, innovative ideas or challenge group think.
We are especially interested in people whose experiences of life (on a low income, of migration, of being in a racialised community, of the care system, of being LGBTQ+ or living with a disability) help us to see things we might otherwise miss. Whatever your story is we want to hear it.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.